LendBug · 14 hours ago
Collections Specialist
New York, NY
Full-time
Onsite
New Grad, Entry Level
$80K/yr - $125K/yrLendbug is a financial services company seeking a dedicated Collections Specialist to manage overdue accounts and maintain professional communication with clients. The role involves negotiating repayment plans, processing payments, and ensuring compliance with regulations to contribute to the organization’s financial health.
Commercial LendingFinancial ServicesLending
Responsibilities
Contact clients via telephone to discuss overdue accounts and negotiate repayment plans
Maintain accurate records of all communications and payment arrangements using accounting software
Analyse account information to determine appropriate collection strategies
Process payments and update account details promptly in the system
Follow up on outstanding balances in accordance with company policies
Assist with data entry related to accounts payable and receivable processes
Ensure compliance with relevant regulations and company procedures during all collection activities
Provide exceptional customer service through professional phone etiquette and clear communication
Collaborate with the finance team to resolve discrepancies and escalate issues as necessary
Qualification
Required
Manage overdue accounts
Maintain professional communication with clients
Ensure timely recovery of outstanding payments
Strong analysis skills
Keen eye for detail
Engage with clients via telephone
Excellent phone etiquette
Organisational abilities
Contact clients via telephone to discuss overdue accounts and negotiate repayment plans
Maintain accurate records of all communications and payment arrangements using accounting software
Analyse account information to determine appropriate collection strategies
Process payments and update account details promptly in the system
Follow up on outstanding balances in accordance with company policies
Assist with data entry related to accounts payable and receivable processes
Ensure compliance with relevant regulations and company procedures during all collection activities
Provide exceptional customer service through professional phone etiquette and clear communication
Collaborate with the finance team to resolve discrepancies and escalate issues as necessary
Organised, detail-oriented, with the ability to manage multiple accounts efficiently
Preferred
Previous experience in accounts payable or financial services
Familiarity with accounting software and data entry procedures
Experience in telemarketing or outbound calling roles
Company
LendBug
LendBug provides lending solutions to small businesses through merchant cash advances.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase