Level I Systems Engineer jobs in United States
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StoredTech · 5 days ago

Level I Systems Engineer

positionQueensbury, NY
timeFull-time
remoteHybrid
seniorityEntry Level
money$25/hr - $29/hr
date1+ years exp

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions. As a Level I Systems Engineer, you will provide high-quality technical support to clients, diagnose and resolve technical issues, and ensure their IT systems operate smoothly and efficiently.

Information TechnologySoftware
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Growth Opportunities

Responsibilities

Provide technical support to clients via phone, email, and remote assistance tools
Diagnose and resolve hardware, software, and network issues promptly and efficiently
Delight the customer while supporting either from office or in-person/onsite
Work closely with other engineers to ensure required dependencies are being met
Demonstrate initiative, independent judgment and utilize established procedures to address client needs
Escalate complex technical issues to appropriate teams or senior technicians for resolution
Support, Install, configure, and maintain hardware and software systems
Document all technical support interactions, solutions provided, and resolutions achieved
Stay current with industry trends, technologies, and best practices
Perform any additional job duties as requested by management to contribute to the overall success of the organization
Perform other related duties as assigned to support team and company objectives

Qualification

M365 troubleshootingWindows operating systemsHardware troubleshootingSoftware troubleshootingNetwork troubleshootingIT conceptsVirtualization technologiesCloud computing platformsCritical thinkingCommunication skillsTeam collaborationDocumentation skills

Required

Experience troubleshooting M365
Strong knowledge of Windows operating systems
Experience with troubleshooting hardware, software, and network issues
A strong foundation in IT concepts, including hardware and software troubleshooting methodologies
Ability to analyze and diagnose technical issues efficiently, employing critical thinking and logic to identify root causes and implement effective solutions
Exceptional communication and interpersonal skills are crucial for effectively interacting with clients
The ability to work collaboratively with other technical support specialists, engineers, and teams within the organization to share knowledge, escalate issues when necessary, and contribute to a positive team environment
Strong documentation skills to accurately record all technical support interactions, solutions provided, and resolutions achieved. This ensures transparency, knowledge sharing, and continuity of support

Preferred

1-3 years' experience in a technical support role, preferably in a Managed Service Provider environment – preferred
Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) is a plus

Company

StoredTech

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StoredTech is an IT solutions provider.
dateFounded in 2009
location
Queensbury, New York, USA
people-size51-200 employees
web-link
https://storedtech.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kris McGrady
VP of Sales
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