UpClear · 12 hours ago
Business System Analyst (Solutions)
New York, NY
Full-time
Hybrid
Mid Level
$80K/yr - $115K/yr
3+ years expUpClear is a SaaS revenue management software company serving well-known consumer goods brands globally. The Business System Analyst will support the release process, develop business requirements, and collaborate with sales teams to enhance customer satisfaction and product development.
AnalyticsInformation TechnologyMarketingSaaSSoftware
Responsibilities
Support release process: testing, training, communication to business users (client success teams, clients' end-users)
Develop business requirements for software evolutions, and present to solution and product teams
Develop test scripts and execute user acceptance testing
Customer request analysis: collaborate with sales teams to ensure understanding and prioritization of customer requests, and communicate them to the Product team for development
Feature Business Owner: validate features developed by the Product team as meeting business specifications
Training & documentation: train sales teams on newly developed functionalities, provide them with clear, functional documentation and maintain it so that it can be used by customers
Customer support: identify and investigate problems encountered by customers in their use of the platform, provide "problem scenarios" to the Technical team, test product patches and communicate resolution schedules
Activation: analyze and understand customer issues in order to recommend functional and technical solutions, then coordinate their deployment
Qualification
Required
Bachelor's degree or equivalent in an IT discipline
3+ years of experience
Software experience, as system analyst or support associate
Experience with software development tools (DevOps, Asana)
Experience with Saas, N-Tier Web Application, SQL, BI (Tableau), Angular
High attention to detail, excellent verbal and written communication skills
Benefits
Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision)
Retirement Plan with company match (401k, IRA)
Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)
Paid Maternity leave
Paid Parental bonding leave
One month paid sabbatical after five continuous years of work at Upclear
Company
UpClear
UpClear is a provider of Revenue Growth Management (RGM) expertise to Consumer Goods manufacturers and distributors across four continents.
51-200 employees
H1B Sponsorship
UpClear has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Thierry Soudee
Founder & CEO
Gerard Frantz
Chief Technology Officer
Recent News
Company data provided by crunchbase