Casa Familiar, Inc. · 2 hours ago
Chief Operating and Compliance Officer
San Diego, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$165K/yr - $165K/yr
5+ years expCasa Familiar, Inc. is dedicated to enhancing the quality of life for underserved communities. The Chief Operating and Compliance Officer will partner with the President and CEO to drive operational excellence, oversee compliance, and lead various organizational functions to support growth and effectiveness.
EducationElder CareFitnessNon Profit
Hiring Manager
Elizabeth Aguilar
Responsibilities
Implement strategic plans for program development in alignment with Casa Familiar's mission and objectives
Participates as a member of the Senior Leadership Team to provide a united, visible, and strong leadership presence across the organization
Partners with the President and CEO and Senior Leadership Team to promote long-range plans and strategic goals that align with Casa Familiar's mission and values
Serve as a strategic partner to the CEO and executive team, contributing to organizational planning, culture-building, and long-term sustainability
Translate strategic goals into operational plans, systems, and processes that support program excellence and staff success
Lead cross-departmental initiatives to strengthen collaboration, communication, and organizational alignment
Works closely with the President and CEO and Chief Financial Officer to assess organizational performance against the annual budget and both short- and long-term strategic goals
Upholds and models the mission, values, and community-centered approach of Casa Familiar
Responsible for the management and oversight of day-to-day operations, facilities, and technology
Leads the planning, implementation, and continuous improvement of cross-functional operational processes that promote collaboration and expand organizational impact
Assesses current operations and internal controls, identifying and implementing changes needed to maximize efficiency, effectiveness, and alignment across departments
Improves and oversees administrative systems, workflows, and technology infrastructure to support organizational growth and staff success
Works in close partnership with the Chief Programs Officer to align program strategy with operational capacity, ensuring that systems, staffing, and infrastructure support high‑quality service delivery
Ensures operational readiness for new initiatives, partnerships, and strategic expansions
Provides strategic leadership and oversight for all HR functions, ensuring the HR and Payroll Manager is supported and equipped to lead day‑to‑day operations across recruitment, onboarding, performance management, employee relations, compensation, and benefits
Establishes and guides the implementation of equitable HR policies, procedures, and systems that promote staff well‑being, legal compliance, and a healthy organizational culture
Leads organization‑wide development efforts, including leadership development, training strategy, coaching frameworks, and succession planning, in close partnership with the HR and Payroll Manager and program leadership
Champions a positive, inclusive, and accountable workplace culture rooted in Casa Familiar's mission and values, modeling equity‑centered leadership and reinforcing consistent organizational practices
Provides strategic oversight of the organization's IT infrastructure, ensuring reliability, security, and alignment with operational and programmatic needs; the IT Director is responsible for day-to-day management and implementation
Oversees the development, optimization, and governance of Salesforce as the primary client and program data system, partnering with the IT Director to ensure system integrity, usability, and continuous improvement
Supervises the IT Director and ensures effective management of relationships with IT vendors, consultants, and system administrators
Ensures staff have the tools, training, and support needed to use technology effectively, working with the IT Director to assess needs, coordinate training, and strengthen organization-wide digital capacity
Provides support to the management team to ensure compliance with all funders, licensing requirements, and applicable accreditation standards
Oversees organizational compliance systems, internal controls, and risk mitigation strategies
Ensures adherence to federal, state, and local regulations relevant to nonprofit operations, data privacy, labor laws, and programmatic requirements
Maintains and updates organizational policies, handbooks, and procedures
Assumes additional responsibilities as assigned to support organizational priorities and emerging needs
Implement a culture of accountability and growth
Manage and meet multiple critical deadlines regularly
Build a culture that prioritizes teamwork, collaboration, professional development, open and effective communication, decision-making, and empowerment
Effective at identifying strengths, appropriate conflict resolution, and making the office an excellent place to work
Qualification
Required
At least five years of senior-level experience, demonstrating progressive leadership across operational, compliance, and people-centered functions
Demonstrated experience developing, implementing, and monitoring organizational policies, compliance systems, and internal controls
Knowledge of federal, state, and local regulations relevant to nonprofit operations, labor law, data privacy, and grant compliance
Experience preparing for and supporting audits, monitoring visits, and regulatory reviews
Experience leading HR functions, including employee relations, performance management, and policy development
Demonstrated ability to lead system improvements, including CRM or database optimization
Strong leadership skills, including but not limited to effective decision-making, delegation, motivation, and conflict resolution
Ability to communicate complex operational and compliance issues clearly to staff, leadership, and the Board of Directors
Skilled at facilitating meetings, leading difficult conversations, and building consensus across diverse teams
Analytical ability to identify and establish priorities and attend to all details
Ability to work successfully within various cross-cultural settings and make decisions in a fast-paced environment
Strong oral and written English communication skills
Excellent technical skills using email, Microsoft Word, Excel, PowerPoint, online browsers, and client databases
Ability to travel in the County of San Diego
Preferred
Salesforce experience strongly preferred
Fluency in Spanish is preferred
Experience with Salesforce is desired
Master's degree in: MPA (Public Administration) or MBA (Business Administration) is preferred
Benefits
Medical, dental, vision, and life insurance
Retirement: 403(b) – Casa contributes 3% of the annual income.
Paid Time Off
Paid Bereavement
Paid Jury Duty
Employee Retention Benefit
Company
Casa Familiar, Inc.
The mission of Casa Familiar is to enhance quality of life for people living in underserved and underrepresented communities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.33MKey Investors
The Conrad Prebys Foundation
2024-09-18Grant· $0.33M
Recent News
2024-12-06
Company data provided by crunchbase