SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 1 month ago
Administrative Dispatcher/Receptionist
Mishawaka, IN 46545
Full-time
Onsite
Entry Level
$18/hr - $21/hr
2+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is looking for an Administrative Dispatcher/Receptionist to join their team. The role involves providing excellent customer service, managing calls and job referrals, and performing various administrative tasks to support the franchise's operations.
Consumer Services
Responsibilities
Receive and enter all lead calls and job referrals
Intake customer and client calls into the Servpro system and ensure follow-up to maximize excellent customer service
Receive general phone calls and refer to appropriate staff member
Document calls for weekly call log report
Dispatch lead calls and job referrals to production manager and sales/marketing team
Daily analyze dispatch WIP report
Office administrative duties such as preparing email and written correspondence
Perform detailed and accurate data entry
Assist other departments, as needed
Qualification
Required
2+ year(s) of administrative or office-related experience
Possess polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED
Able to successfully complete a background check subject to applicable law
Preferred
Experience in service industry environment a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase