Vaiticka Solution · 3 hours ago
Senior Support Engineer
Edison, NJ
Contract
Onsite
Senior Level
$55/hr - $55/hrVaiticka Solution is seeking a Senior Support Engineer to manage and resolve technical incidents. The role involves troubleshooting, technical analysis, and collaboration with global support teams to ensure effective incident resolution.
Information Technology & Services
Hiring Manager
Samir Priya Darshan
Responsibilities
Incident Management – Own and resolve incidents and requests, working directly with end-users or local technicians to investigate, troubleshoot, debug, and resolve technical issues
Technical Analysis – Reproduce issues, review logs, and conduct root cause analysis (RCA) with detailed documentation and recommended solutions
Application Expertise – Develop and maintain a deep understanding of the audit applications, their deployment architecture, and user workflows
Cloud Troubleshooting – Monitor, investigate, and resolve issues in Azure PaaS services (Web Apps, SQL Databases, Azure Monitor, Application Insights, Log Analytics, KQL) and Kubernetes-hosted services
Cross-Team Collaboration – Coordinate and escalate with global support teams, QA, operations, DBAs, domain specialists, platform teams, and third-party vendors such as Microsoft
Shift Handover Management – Provide regular status updates and coordinate incident handover across time zones
War Room Participation – Lead or participate in war rooms for critical incident resolution
Data Fixes – Create SQL data fix scripts to address escalated incidents and production data issues
Knowledge Base Contribution – Author and maintain troubleshooting guides, FAQs, and process documentation in the knowledge repository
Continuous Improvement – Suggest and implement automation, monitoring, and self-healing mechanisms to improve application resilience
Customer Engagement – Maintain effective communication with stakeholders during incidents to ensure confidence and transparency
Qualification
Required
Proficiency in Microsoft technology stack
Languages: C#, .NET, Angular, TypeScript
Databases: SQL Server, T-SQL (complex queries, stored procedures, SQL Profiler)
Debugging Tools: Browser DevTools, Postman, Swagger
Cloud Expertise: Hands-on experience with Azure Portal, Azure Monitor, Application Insights, Log Analytics, KQL, and PaaS resource troubleshooting
Understanding of containerized applications and Kubernetes monitoring
Familiarity with event logs, IIS logs, and other system logs for deep-dive troubleshooting
Experience with ITSM tools (ServiceNow) and ALM tools (Azure DevOps, SharePoint)
Strong problem-solving skills, ownership mindset, and the ability to prioritize under pressure
Excellent communication skills to interact with global teams and customers
Preferred
Knowledge of DevOps practices (CI/CD pipelines, Infrastructure-as-Code using ARM/Bicep/Terraform)
Experience with automation scripts using PowerShell or Azure CLI
Exposure to cloud cost optimization and performance tuning in Azure
Familiarity with AI-powered monitoring tools and predictive analytics for incident prevention
Knowledge of security best practices for cloud-hosted applications
Company
Vaiticka Solution
Our brand’s primary goal is to offer the necessary recruitment solutions to our corporate clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase