Boston Children's Hospital · 1 week ago
Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery
Boston
Full-time
Hybrid
New Grad, Entry Level
$19.06/hr - $27.64/hrBoston Children's Hospital is renowned for its exceptional pediatric care, particularly in the field of Plastic and Oral Surgery. The Administrative Patient Experience Representative plays a crucial role in managing patient interactions, scheduling, and supporting physicians to ensure high-quality care.
Health CareHospitalMedical
Responsibilities
Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar
Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information
Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination
Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family
Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information
Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed
Qualification
Required
High School Diploma/ GED
Dental administrative and/or general medical surgical scheduling experience a plus
Basic customer service and computer skills
Strong communication skills
Ability to work with diverse internal and external constituencies
Demonstrates the ability to pay attention to detail and accuracy
Benefits
$2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years)
Company
Boston Children's Hospital
Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care.
Founded in 1869
10001+ employees
H1B Sponsorship
Boston Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (3)
2022 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Gilson Mendes
CEO and Founder
Paul Donovan
Senior Advisor to the CEO for Public Affairs
Recent News
2024-04-25
The Business Journals
2024-04-25
Enterprise News
2024-04-25
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