DMI · 3 days ago
NOC Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expDMI is a global professional services company that specializes in digital strategy, design, transformation, and support. They are seeking an NOC Analyst to effectively monitor network devices and services, manage NOC team operations, and ensure efficient resolution of service requests and incidents.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Effectively monitor all devices, platforms and services within a network environment
Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures
Assist with managing NOC standard process and procedure documentation
Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs
Provide timely, accurate, and effective communication on service impacting incidents
Assist with any service-related projects as required
Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance
Modifying command language programs and network start up files, assigning/reassigning network device logical, and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS)
Troubleshooting network/user problems, and presenting resolutions for implementation
Preparing a variety of network resource reports
Qualification
Required
Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field
At least two (2) years of experience in a computer-related field
Advanced knowledge of network operating systems
At least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management
Experience with SNMP and RMON based software products
Knowledge of Ethernet, FDDI and high-speed WANs and routers
Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
Understanding of DNS / how it functions and how it's used
CLI (Command Line Interface)
SSH Client (e.g. PuTTY)
Any service desk/ticketing system (e.g. Maximo)
Cisco TACACS, Aruba ClearPass
Microsoft Active Directory
Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
Demonstrable networking knowledge
Cisco switching and routing fundamentals
TCP/IP stack
Fundamental WiFi troubleshooting skills
Ability and willingness to answer and troubleshoot over the phone
Ability to multitask
Ability to prioritize work and work independently
Ability to focus and respond with appropriate urgency
Ability to handle stressful situations (e.g., when network is down)
Willingness to learn and improve skills
Good communication skills
Attention to detail is critical
Must be a US Citizen
Preferred
CCNA Routing and Switching Certification is preferred
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase