Naples Hotel Group · 6 hours ago
Hotel Sales Manager
Gainesville, FL
Full-time
Onsite
Mid Level
$40K/yr - $40K/yrNaples Hotel Group is a family-owned business that values genuine relationships and a collaborative culture. They are seeking a Hotel Sales Manager responsible for group sales, acquiring and maintaining corporate accounts, and ensuring guest satisfaction while meeting revenue goals.
HospitalityHotelTravel
Responsibilities
Streamlining day-to-day sales activities to reach top line revenue and RevPAR index goals, while maintaining company standards for guest satisfaction
Complete weekly sales activities to assigned hotels (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
Participate in weekly/monthly/quarterly/annual meetings
Responsible for handling group sales inquiries and coordinating departmental communications for incoming arrivals
Take booking inquiry information via phone/email and prepare proper paperwork
Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
Confidently conduct property tours with clear communication of hotels’ amenities
Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in Delphi or Delphi.fdc
Update BT Volume Report and GRC, Group Rooms Control Log by due date
Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided)
Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents
Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
Participate in company sales blitzes on a regular basis
Attending company meetings to exchange product information and coordinate work activities with other departments
Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region
Overall Guest Satisfaction is of the highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand
Perform other duties as required or assigned
Qualification
Required
An intimate working knowledge of market qualification
The four-step selling process (opening/qualifying, information gathering presentation of your proposal, and closing)
File and trace management
An entrepreneurial spirit focused on creating memorable experiences for our customers
Understanding of annual revenue and expense budgets
Four-year degree or equivalent experience
Read, write, speak English fluently
Excellent oral and written communication skills
Interpersonal and time management skills
Direct sales skills
Guest relation skills
Problem solving/service recovery skills
Work varied shifts, including weekends and holidays
Hours Required: This is a salaried position, 45-50 hours per week are required
Strong Microsoft Office skills, specifically Excel
Appropriate professional appearance and demeanor
Passion for excellence and exceeding expectations
Attention to detail and organizational skills are a must
Love to learn
Employee must maintain a neat, clean and well-groomed appearance
Regular attendance in conformance with the standards
Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Naples Hotel Group
Naples Hotel Group is a top hotel management and development company serving some of the most prominent hospitality companies in the world.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase