BetterUp · 20 hours ago
Client Delivery Director
New York, United States
Full-time
Hybrid
Director/Executive
$216K/yr - $270K/yr
10+ years expBetterUp is a company focused on human transformation and innovative employer/employee relationships. The Client Delivery Director will lead the post-sale strategy and execution for BetterUp's largest clients, ensuring successful delivery and maintaining strong client relationships.
Artificial Intelligence (AI)ConsultingCorporate TrainingHuman ResourcesPersonal Development
Responsibilities
Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency
Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement
Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement
Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups
Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go to market leadership
Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders
Qualification
Required
10+ years of software and/or service delivery experience (execution and/or leadership)
5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
Influencing / working cross functionally (independently navigate well through an org)
Strong program/project management skills (scrum/agile a plus)
Ability to look around corner / uncover early indicators of risk to drive proactive remediation
Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
Minimum 20% travel required (client onsite travel)
Austin, TX Location Preferred
Benefits
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year: All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
Company
BetterUp
BetterUp provides AI and human coaching to improve leadership, management, and employee performance across organizations.
501-1000 employees
H1B Sponsorship
BetterUp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (7)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$570.01MKey Investors
ICONIQ GrowthLightspeed Venture PartnersThreshold
2024-02-28Series Unknown· $0.21M
2021-10-08Series E· $300M
2021-02-25Series D· $125M
Leadership Team
Alexi Robichaux
CEO & Co-Founder
Ron Lewis
Senior Vice President - Chief of Staff to CEO & GM EMEA
Recent News
2026-01-22
VC News Daily
2026-01-14
Company data provided by crunchbase