TriWest Healthcare Alliance · 20 hours ago
Quality Assurance Analyst TRICARE
United States
Full-time
Remote
Entry, Mid Level
$48K/yr - $51K/yr
2+ years expTriWest Healthcare Alliance is dedicated to serving America's heroes by ensuring they receive the healthcare they need. The Quality Assurance Analyst will focus on monitoring customer interactions, providing feedback to staff, and supporting quality improvement initiatives within the contact center.
Health Care
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Utilizes evaluation criteria to perform quality monitoring of customer interactions to ensure staff are providing a high level of customer service and are adhering to regulations and policies/procedures
Delivers comprehensive feedback and coaching to staff highlighting strengths, areas for improvement and recommendations for maximizing the quality of their performance
Fosters a positive and productive working environment while supporting TriWest’s passion for excellence, compliance, and ongoing quality improvement
Accountable for staying current on knowledge database and quality policies and procedures
Attend scheduled trainings and successfully pass the TriWest CSR Training curriculum
Collaborates with leadership and training to identify the root cause of errors and provide insight from monitoring and analytics to improve training and operations
Actively participates in calibration sessions to maintain consistency and reduce variation in audits
Strong attention to detail and the ability to identify nuances, patterns, and areas for improvement within customer interactions
Regular and reliable attendance
Qualification
Required
Bachelor's Degree or equivalent experience
U.S. Citizenship
Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
2 years of quality assurance experience in a call center QA position
or previous TriWest production experience
Experience using Microsoft Word, Excel, PowerPoint, and Outlook
Must have intermediate skills with Excel
Working knowledge of medical terminology
Preferred
Demonstrated experience writing effective and clear feedback
TRICARE experience
Benefits
Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time
Company
TriWest Healthcare Alliance
TriWest Healthcare Alliance - Serving Those Who Serve. At TriWest, we honor the sacrifice and service of our nations military families by
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-30Debt Financing
Leadership Team
Mark E. Babbitt
Senior Advisor to President & CEO
Joseph Oddo
Vice President and Chief Information Officer
Recent News
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