Trident Seafoods · 18 hours ago
IT HELP DESK SPECIALIST
Seattle, WA
Full-time
Hybrid
Entry, Mid Level
$31/hr - $33/hr
2+ years expTrident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. The IT Help Desk Specialist provides Tier 1–2 technical support to Trident Seafoods employees, troubleshooting hardware and software issues while ensuring timely resolution of user problems.
Food and Beverage
No H1B
Responsibilities
Responds promptly to support requests received via phone, voicemail, email, in person contact, and the Ivanti Service Desk system
Troubleshoots and resolves technical issues involving desktops, laptops, mobile devices, printers, corporate applications, access issues, and network connectivity
Analyzes and identifies root causes of recurring incidents, escalating complex or high impact issues to senior staff or additional teams when necessary
Logs, tracks, and documents all tickets in Ivanti with clear, complete, and accurate information from intake through resolution
Evaluates incident trends and recommends process or documentation changes to reduce support volume and improve user experience
Collaborates with supervisors to communicate common technical issues and propose workflow or procedural improvements
Develops and maintains technical documentation, including user instructions, guides, onboarding materials, and knowledge base articles
Supports training initiatives by preparing materials and assisting with end-user education on new or existing technologies
Maintains current knowledge of Trident systems, emerging technologies, and IT best practices
Works onsite regularly to support walk-up requests, troubleshoot equipment, participate in team collaboration, and assist with deployments
Travels to Trident Seafoods locations across Alaska, Washington, and Oregon as needed (5-10%) for onsite support, hardware deployment, or project work
Performs other related duties as assigned to support IT operations and business needs
Qualification
Required
2–4 years of hands on technical support/help desk experience in a corporate or enterprise environment
Proficiency in Windows OS, Microsoft 365 applications, user access administration, VPN troubleshooting, and general enterprise productivity tools
Experience using Ivanti Service Desk or a similar enterprise ticketing system, including creating, updating, documenting, and closing tickets
Strong troubleshooting skills in desktop, laptop, and peripheral hardware; printers, docking stations, and end-user devices; network connectivity and authentication; mobile device setup/support
Ability to prioritize, organize, and manage multiple requests across various intake channels while maintaining SLA compliance
Experience performing root-cause analysis with appropriate escalation paths
Experience creating and maintaining technical documentation and end user guides
Preferred
AA/AS/BA degree in IT or related field, or equivalent experience
Certifications such as CompTIA A+, MCP, or similar
Experience supporting enterprise systems, SaaS platforms, and mobile device management tools. Including but not limited to: Microsoft Azure (Entra) administration, Microsoft O36 Administration, Microsoft Exchange, Microsoft Endpoint Manager (Intune, SCCM), RSAT for Windows, Microsoft OneDrive/SharePoint, Microsoft Exchange, Ivanti Service Desk Manager, F5 VPN, Smartsheet, SAP
Spanish speaking skills
Benefits
Discretionary/performance-based incentives
Medical, dental and vision insurance plans
Optional HRA/HSA
Telemedicine
Employee assistance and wellness programs
Long-term disability
Basic life and AD&D
401(k) with a company match
Paid time off
10 paid holidays each year
Paid parental leave
Initial paid time off benefit starts at 20 days per year
Commuter and transit programs
Company
Trident Seafoods
Trident Seafoods is seafood company in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Bundrant
CEO
Recent News
2025-08-04
Company data provided by crunchbase