Bradesco Bank · 2 hours ago
Relationship Manager
Coral Gables, FL
Full-time
Onsite
Senior Level
5+ years expBradesco Bank is a financial institution seeking a Relationship Manager to assist in onboarding new clients and managing their banking needs. The role involves interacting with clients, ensuring compliance with bank policies, and providing high-quality customer service.
BankingFinanceFinancial Services
No H1B
Responsibilities
Welcome assigned leads/prospects and assist in the onboarding of new clients, collecting documentation, supporting the Head, Client Management, Affluent, interacting with Onboarding, Compliance and Operations
Interview prospects to establish source of wealth, banking needs and to require documents necessary to drive a diligent acquisition process, ensuring fast turnaround in client documentation and KYC profiling, with the highest quality possible, to guarantee quick relationship establishing and funding
Make recommendations for products or services that may better suit client needs and improve the quality of the service provided
Prepare accounts to be opened through COS for new or existing clients (DDA's or CD's
Cross-sells bank services, credit cards, debit cards, line of credit, etc
Ensure a high level of customer satisfaction while adhering to Bradesco Bank's policies, procedures, auditing, and regulatory requirements
Provide client services on several fronts, including and not limited to processing check deposits, research returned mail, statements, process stop payments, dormant accounts, W-8, Internet Banking Enrollments, E-Statements, Reference Letter, items received through mail, etc
Interact with clients via telephone, email and/or in person to research and resolve account inquiries and provide appropriate follow through
Work independently and in a team environment to maximize productivity in a most efficient manner
Liaise with other operational and support units in the bank such as Compliance, BSA, Operations, Customer Services, IT Unit to ensure optimum operational support service delivery
Contribute to ensure that our unit is following all required BSA, Audit and operational criteria required to keep the unit operating in the most efficient and cost-effective manner; by overseeing performance in all operationally and compliance related activities
Perform Bank's Annual client site visits as required by our compliance department to ensure client's line of business remains the same as part of our HR/ EDD annual account reviews. Re-classify and re-profile those accounts that have changed dynamics related to transactional activities
Keep customer files up to date by updating KYC, W8, CBO and other documentation
Resolve & Close exceptions submitted by our compliance department
Provide support / Train for special projects or other duties assigned to our Affluent department
Weekly reporting of new deposits to Management
Complete and adhere to bank's Annual Compliance and Security Trainings
Take ownership of end-to-end process issues where Domestic Banking is a major component
On Onboarding processes: Prepared and provided by Customer Service and submitted for approval
Approve Background checks / Approve KYCs/ CIP narrative for TDs over 250K or transactional accounts
Approve exceptions on pricing as per policy guidelines
Client Management: Approve all maintenances changes requested by My e-Banc clients
Approve renewals including changes on investment amount
Approve pricing exceptions on renewals as per policy guidelines
Sign CD certificates when requested by clients on renewals
Approve findings (Match or No Match) on OFAC's / LexisNexis
Ad-Hoc requests that would require approval - Early redemptions, waive of fees charged to the account
Make decisions on all 360-lncidents submitted by Client services
Closing of Accounts approvals received by clients through secure message and forwarded for approval
Qualification
Required
Only candidates with US Work Authorization will be considered
5+ years of experience in the financial service industry
Banking experience (Business & Personal Accounts)
Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
Strong interpersonal skills, with the ability to establish credibility and strong partnership with clients, senior business, and control partners
Ability to create metrics and reporting
Proficient in MS Office (Excel, PowerPoint, Word)
Bachelor's degree in business, Finance, Accounting, or related field
Bilingual - English and Portuguese is a must
Preferred
Master's in finance or business administration is considered a plus
Company
Bradesco Bank
Bradesco Bank provides saving accounts, investment, credit card, finance, and banking operation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Henrique Leme Pinto Lima
Chief Executive Officer
Ricardo Lanfranchi
CEO & President Bradesco Investments & Bradesco Global Advisors
Recent News
2025-05-09
2024-11-08
2023-11-23
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