University of Utah Health · 9 hours ago
Capacity Management Coordinator
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry Level
0+ years expUniversity of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. They are seeking a Capacity Management Coordinator to oversee the Patient Placement Center operations, ensuring efficient patient transfers and admissions while maintaining high-quality service.
Health CareHigher EducationTechnical SupportTraining
Responsibilities
Coordinates and manages the transfer and admission process from various healthcare settings, including clinics and hospitals, to ensure patients are placed in the most appropriate service, unit, and level of care. Utilizes a multi-line phone system for effective communication
Evaluates and verifies insurance coverage and eligibility by using the Passport/OneSource system
Gather essential patient information from referring physicians and external facilities to facilitate proper triage and placement. Makes use of PACs, EPIC, and Smart Web software platforms
Directs patient transfers based on established algorithms and collaborates closely with Hospital Supervisors and Leadership to ensure timely and clinically appropriate transfers
Collaborates with referring facilities to identify and communicate any constraints related to bed capacity
Coordinates and facilitates all Telemedicine calls and encounters, operating a separate Tele-hub line and service through the Patient Placement Center
Manages the placement and admissions of patients into the hospital
Collaborates with the hospital supervisors to develop plans that support the hospital’s operations and prevent divert status
Prioritizes and triages placement based on factors such as medical necessity, current location, room availability, and the hospital’s current capacity. This may include addressing staffing needs, prisoners and patients requiring special precautions
Participates in the daily Organizational Capacity Huddle and helps capture real-time demand information
Supports patient safety regulations, compliance efforts, and billing procedures
Takes responsibility for generating system reports and managing work queues to create surgical and medical accounts for incoming patients
Operates within multiple electronic systems to handle the financial and clinical aspects of patient throughput and admissions
Collaborates with Case Management and inpatient units to ensure the accurate application of patient class and accommodation codes for billing purposes
Collects thorough patient information, enters it into the relevant electronic system, and conducts accuracy checks to ensure data integrity. This process may involve documenting interactions with internal and external departments or agencies for follow-up purposes
Maintains patient demographics and registration details, making updates as required
Participates in managing both planned and unplanned system downtimes within the organization
Delivers exceptional customer service with a strong commitment to providing a high level of support and assistance to patients and stakeholders
At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role
Qualification
Required
Six months of related experience, or equivalency
Medical Terminology course completed within 6 months of hire
Proficiently carries out the essential job functions as described in the previous section
Exhibits strong interpersonal skills and effective verbal and written communication abilities
Capable of delivering concise and clear speech, remaining composed and competent in communication
Displays skills in prioritization and workload management, even in high-pressure and fast-paced settings
Demonstrates critical thinking and problem-solving capabilities
Proficiently operates and navigates various computer systems, displaying efficiency in computer-related tasks
Possesses excellent customer service skills
Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
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