AWP Safety · 4 hours ago
Customer Relations Account Specialist
Phoenix, AZ
Full-time
Onsite
Mid Level
3+ years expAWP Safety is North America’s leading traffic control specialist, dedicated to ensuring safety in work zones across various sectors. The Customer Relations Account Specialist is responsible for delivering excellent service, focusing on accurate invoicing and timely payments while collaborating across departments to meet organizational goals.
Utilities
Responsibilities
Enter high volumes of data into the various systems timely and accurately for billing purposes
Adjust and handle billing discrepancies and rejections timely and accurately
Validate, verify, and compare contract agreements as needed
Provide excellent customer service and provide customers with a positive experience
Support the team in securing timely payments from customers
Act as a resource for other functions within AWP
Answer phones and respond to inquiries using a professional and courteous demeanor
Provide general office support and peer training as requested
Comply with all AWP policies, procedures, and safety requirements
Perform other duties and special projects as assigned
Qualification
Required
High school diploma or GED required
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem-solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Employee must be able to successfully handle the physical demands of this position, which include the following: Hours of operation are M-F, 8 a.m.- 5 p.m. 40-hour work week Primarily sedentary or working at a desk Occasionally lift and move 10 -25 pounds While performing duties of this job, the employee is regularly required to talk or hear Proficient literacy The employee frequently is required to stand, walk, or reach with hands and arms
Preferred
3-5 years AR/Billing experience preferred
Experience with Microsoft Great Plains and Salesforce software preferred
Benefits
3 medical plan options
2 dental plan options
Legal and Identity Shield
Accident
Critical Illness
Company paid 50k in basic life insurance
Company paid LTD
Health Savings and Flex Spending Accounts Available
401(k)
Paid Time Off & Paid Holidays
Company
AWP Safety
AWP Safety® is North America’s leading worksite safety partner, protecting those who build our infrastructure.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Shipman
Chief Revenue Officer (CRO)
Matthew Hunt
Chief Legal Officer
Company data provided by crunchbase