Old Second National Bank · 2 hours ago
Branch Manager - Elburn
Elburn, Illinois, United States
Full-time
Onsite
Senior Level
$61K/yr - $88K/yr
5+ years expOld Second National Bank has been serving the Chicago area for over 150 years, focusing on community and growth. They are seeking a Branch Manager responsible for overseeing the retail performance of a bank branch, ensuring compliance with regulations, providing exceptional customer service, and achieving sales goals.
BankingFinanceFinancial Services
Responsibilities
Provides leadership and direction, for all branch sales goals and operations
Adheres to all operational and security policies, procedures, compliance with all applicable regulations and is responsible for resolution to any exceptions, violations or escalated issues
May be responsible for cash handling guidelines including Audit Requirements
Leads the branch through structured formal coaching, one-on-ones, daily huddles, branch meetings, performance appraisals with regards to sales and customer service
Partner with Regional Manager for management of goals, staff training, scheduling, performance appraisals, corrective action, and monthly/quarterly reporting
Manages staff schedules for branch to ensure adequate coverage, including handling last-minute scheduling changes
Maintains Customer Service standards through effective leadership and management
Leads by example and directs all retail staff in identifying and capitalizing on all opportunities and reaching and/or exceeding branch sales goals
Is responsible for meeting all personal assigned goals
Utilizes CRM software to manage and monitor all sales activities in the branch
Supports retail staff in their career development with in-house training, webinars and utilization of all resource tools
Thrives in dynamic, fast-paced work environment with the ability to proficiently perform all aspects of the banker and teller positions
Consistently demonstrates excellent verbal and written communication skills
Monitors timecards and completes all required reports
Flexibility in work schedule to include opening and closing branch as needed and willingness to assist other branch staffing needs
Maintains high level of customer service and knowledge of bank products and services
Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing
Participates in outside activities when appropriate
Maintains visibility and active partnership with local community
May have involvement with Chamber of Commerce and other community associations
Attends Management meetings when necessary and reviews appropriate information with staff
The Branch Manager has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws
Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training
Qualification
Required
Associate's degree (or equivalent) and five or more years of banking experience; or equivalent combination of education and experience
Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements
Must work onsite to perform responsibilities of this position
Extensive knowledge of Teller operations, policies, and regulations
Extensive knowledge of Personal Banking products, policies and procedures
Proven track record of effective leadership skills and achievement of sales goals
Excellent communication, interpersonal and organizational skills
Client service orientation; exceptional customer service skills
Demonstrates initiative, dependability, flexibility and good decision-making skills
Professional conduct and appearance
Preferred
Prior leadership or supervisory experience
Bachelor's degree in related field
Benefits
Eligible to participate in the Retail Incentive Plan.
Benefits: How We Support You - Old Second
Company
Old Second National Bank
Old Second National Bank is a national banking organization that provides commercial, treasury management and retail banking services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2021-04-20Debt Financing· $60M
1993-11-26IPO
Leadership Team
Jim Eccher
Chairman and CEO
Joe Gaffigan
President & Co-Founder O2 Sponsor Finance
Recent News
2025-12-16
MarketScreener
2025-12-09
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