Delta Dental of Virginia · 16 hours ago
Business Analyst
Roanoke, VA
Full-time
Hybrid
Senior Level
5+ years expDelta Dental of Virginia is seeking a Business Analyst to be a critical member of their Operations team. The role involves monitoring processes, identifying improvements, and communicating with both business and technical resources to facilitate system enhancements and ensure service levels are maintained.
DentalHealth CareMedicalProfessional Services
Hiring Manager
Rachel W.
Responsibilities
Responsible for monitoring critical applications to ensure processes are completing without issue or conflict
Responsible for identifying and researching system problems
Works with IT resources to develop requirements to resolve issues or make enhancements
Submits IT Tickets as needed to resolve issues or make enhancements
Test and approves for release to production fixes and enhancements to the system
Communicates changes or problem areas to management
Identifies gaps in current processes
Strong self‑management skills with a track record of independently driving projects to completion
Works with external vendors and IT resources to facilitate any system changes or enhancements
Assists team members with testing and system setup
Work is performed in a team setting with multiple priorities and tasks, often under time pressure
Excellent customer service skills required for frequent contact with group administrators, agents, consultants, and internal contacts
Must be able to read complex written materials
Must be able to write and follow complex verbal and written instructions
Must have the ability to use an intermediate level of decision making and reasoning to make decisions and solve problems
Maintain confidentiality and professionalism – the Business Analyst is frequently exposed to confidential information
Generates queries and reports using database tools
Provide support and answers questions for other Operations team members as needed
Works on corporate, departmental and team initiatives
Other duties as assigned
Qualification
Required
Associates Degree with a Bachelors Degree preferred
Minimum 5 years experience within insurance industry
Knowledge of and experience with computer systems and interfaces
Excellent verbal and written communication skills
Ability to manage multiple tasks simultaneously in a fast paced environment
Self-motivated, with a history of meeting or exceeding goals
Excellent organization and project management skills
Strong analytical and creative problem-solving skills required
Excellent interpersonal communication skills are required, including ability to express oneself effectively and professionally through written and verbal communication
Must possess good organizational skills and be able to handle multiple tasks with varying priorities
Benefits
Annual Incentive Plan available to all team members.
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D).
Voluntary Benefits (such as Critical Illness/Accident, Pet Insurance and Legal Resources).
Employee Assistance and Health and Wellness programs (including an onsite gym!).
24/7 On-Demand TextCare: Text a board-certified medical provider, for you and your loved ones, 24/7 - and get a provider response in under 5 minutes.
Generous Holiday/PTO offerings, with an extra paid day off during your birthday month.
8hrs Volunteer Time Off.
Flexible Spending Accounts and Health Savings Accounts.
Comprehensive 401(k) plan with matching and Profit Sharing program.
Professional development opportunities.
Flexible hybrid/remote work schedule.
Tuition Reimbursement / Educational Assistance.
A great team!
Company
Delta Dental of Virginia
Delta Dental of Virginia, we are passionate about good oral health. In fact, dental benefits coverage is our specialty.
51-200 employees
H1B Sponsorship
Delta Dental of Virginia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Jim Barker
Chief Financial Officer & SVP
Michael Wise
Retired CFO
Recent News
2025-11-24
Company data provided by crunchbase