Zillow · 1 day ago
Conversational AI Engineer
United States
Full-time
Remote
Senior Level
$136K/yr - $218K/yr
5+ years expZillow is a leading real estate platform dedicated to transforming the customer experience in the housing market. They are seeking a Conversational AI Engineer who will design and implement intelligent chat agents, integrating AI tools to enhance user experience and streamline workflows.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Design, build, and deploy intelligent chat agents and automated workflows to resolve common customer and frontline issues
Integrate core systems (such as Salesforce) with AI tools to create a unified, compliant user experience
Develop and optimize prompts to ensure the AI delivers accurate, relevant answers and help content
Evaluate, onboard, and manage AI/ML tools and emerging technologies to enhance system performance
Implement safeguards and monitoring to maintain accuracy, prevent misinformation, and build user trust
Collaborate with Product, Engineering, QA, Content, and Analytics teams to embed conversational AI into business strategy and track performance
Apply machine learning and large language models to improve natural language understanding and generation in our chat agents
Qualification
Required
Minimum 5+ years of experience in Software or Applications Engineering, including at least 2 years focused on Conversational AI, Chatbots, or Agentic Systems
Proven experience developing with CRM platforms (especially Salesforce) and integrating them with AI/ML technologies
Skilled in leveraging machine learning and large language models for natural language processing
Strong background in integrating systems and managing APIs for seamless data flow
Experience with QA tooling and monitoring for AI performance and accuracy
Understanding of content performance metrics and technical implementation for measurement and A/B testing
Bachelor's degree in Computer Science, Engineering, or a related technical field
Preferred
Solutions-oriented engineer with a passion for human-centered design and building reliable, scalable conversational AI systems
Benefits
Equity awards based on factors such as experience, performance and location.
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase