Johnson, Mirmiran & Thompson · 13 hours ago
Director of Client Engagement
Houston, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expJohnson, Mirmiran & Thompson is a leading technology services and solutions provider, seeking a Director of Client Engagement. The role involves developing and maintaining client relationships, securing new business opportunities, and collaborating with various teams to enhance customer engagement and drive revenue growth.
Civil Engineering
Responsibilities
Develop strategic and tactical plans for identified clients; execute, monitor, and report on the approved plan
Develop relationships with new and existing clients to discover project and program information
Conduct market research and maintain thorough knowledge of clients, industry trends, the solutions/services we can provide, and of our competitors
Build a pipeline of new business for the identified clients
Meet potential clients by growing, maintaining, and leveraging your network
Develop plans that set targets for booked revenue and provide support that will continually improve the relationship with key clients
Lead client relation efforts for inbound leads within a defined geographic region or technical area of expertise
Support client retention efforts by presenting new products and services and enhancing existing relationships
Monitor and obtain feedback from clients to assess JMT performance. Develop correction action plans, as necessary
Work with mid and senior-level management, marketing, other practices, and technical staff within JMT
Regularly report on progress against the business development metrics of the Technology Solutions practice
Lead proposal development that speaks to the client’s needs, concerns, and objectives and participate in pricing the solution/service including working with the client
Attend industry functions, such as association events and conferences, and provide feedback and information to the team on market and creative trends; identify opportunities for campaigns and services that will lead to an increase in sales; using knowledge of the market and competitors, and identify and develop our unique selling propositions and differentiators for our clients
Work with marketing staff to ensure that prerequisites (such as prequalification or getting on a vendor list) are fulfilled within a timely manner
Develop a thorough understanding of the company’s people and capabilities
Provide contract management services
Responsible for the Technology Group revenue, expenses, and profitability associated with client management
Provide project management services as needed
Qualification
Required
Strong communication, organization, and time management skills
Ability to build relationships and quickly develop trust in all levels of an organization
Solid problem solving and consultative skills
Must be self-driven, motivated, and results oriented
Ability to gain and share knowledge of JMT's products and services
Demonstrated ability to meet or exceed objectives and goals
Must be able to travel to client locations, as well as to other JMT office locations and domestic travel for conferences
Bachelor's degree from a four-year college or university in business, marketing, GIS, information technology or related field
Minimum of five years of information technology and/or geospatial business development experience
Minimum of five years of information technology and/or geospatial business operations experience
Minimum of five years of experience with state and local government clients, specifically in the transportation, airport, water/wastewater, environment and natural resource, facility, and/or public safety markets
Minimum of five years of project management experience
Preferred
PMP certification is highly desired
Company
Johnson, Mirmiran & Thompson
Johnson, Mirmiran & Thompson is an employee owned, multi-disciplined firm.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Natale, P.E.
Chief Operating Officer
Reece Schuler
Senior Vice President | NC Operations Manager at Johnson, Mirmiran & Thompson
Recent News
2024-05-24
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