Hawthorne Lane · 1 week ago
Temporary Customer Support Associate (One Organization - Several Openings)
Washington, DC
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $23/hrHawthorne Lane is seeking a temporary Customer Support Associate to be a key part of their team at a major international conference. The role involves providing professional support to attendees, managing customer interactions, and ensuring smooth event operations.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provide responsive and professional support to attendees, vendors, sponsors, and internal team members, addressing questions and requests efficiently
Establish strong relationships through prompt and timely responses
Provide meeting information and assist with a wide range of inquiries
Maintain accurate records and update systems to ensure data integrity
Assist with preparation, review, and testing of event-related materials and processes
Support team operations through administrative tasks, reporting, and coordination
Collaborate with colleagues to troubleshoot issues and escalate challenges as needed
If needed, ability to travel for the event
Qualification
Required
Effective communicator. You convey information clearly and professionally in writing and verbally
Organized. You can juggle multiple deadlines at once
Tech-savvy. You are comfortable using software systems and quick to learn new tools
Customer-focused. You bring a positive, professional approach to interactions with attendees and teammates
Experienced. Have previous experience working in a professional office environment
Reliable. You are committed to the team and focused on reaching the end goal
Preferred
Multilingual skills a plus. Fluency in additional languages will help you stand out and support a diverse audience
Company
Hawthorne Lane
Hawthorne Lane is a recruiting firm that offers business development and human resources services for the financial and real estate sectors.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andrea Solomon
Co-Founder
Karen Mills
Co-Founder
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