The George Washington University Hospital · 1 day ago
SR IS SUPPORT TECH
Washington, DC
Full-time
Onsite
Senior Level
5+ years expThe George Washington University Hospital is recognized as a leader in providing high-quality healthcare in the D.C. Region. They are seeking a Senior Information Services Support Technician to provide support to users of IS equipment, configure and install end user devices, troubleshoot hardware and software issues, and train new users.
Hospital & Health Care
Responsibilities
Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals
Supports troubleshooting and resolves end user hardware and software issues and provides recommendations as required
Installs and sets up new computer systems for testing and loading software. Installs software and troubleshoots software problems
Answers the IT Service Center phone and checks email account, makes recommendations and troubleshoots user issues to resolution. Documents into the ticket tracking system
Acts as the escalation point for customer relations matters and problem resolutions
Trains new account users and verifies that access and security of Information Services resources are properly maintained according to established organizational policies and procedures
Helps to train new staff on IT Service Center operations and tasks
Assists the Information Technology Service Center manager with department processes to ensure service level and operational level standards
Provides on-call after-hours support as required
Qualification
Required
Bachelor's degree in information technology or related field from an accredited college or university required
Minimum 5 years' experience troubleshooting complex network, hardware, software, and printing problems
Experience in acute care hospital environment
Must have good judgment in defusing/mitigating serious customer relations issues
Benefits
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Company
The George Washington University Hospital
When it comes to choosing a hospital, one thing is clear: quality counts. And a century-long tradition of providing medical.
1001-5000 employees
H1B Sponsorship
The George Washington University Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Kimberly Russo
Chief Executive Officer
Andrew McMullin
Interim Chief Financial Officer
Recent News
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