Martindale-Avvo · 1 day ago
Account Manager
Newark, NJ
Full-time
Hybrid
Entry, Mid Level
2+ years expMartindale-Avvo is seeking a driven, self-starting Account Manager who is creative, competitive, and confident. The primary goal of this position is to increase revenue growth and reduce account churn through strategic consultative selling while managing an existing book of business.
AdvertisingMarketingProfessional Services
Hiring Manager
Yessica Peña
Responsibilities
Identify and target revenue growth opportunities for upselling additional Martindale-Avvo products and services in an assigned book of business
Upsell and renew existing customers to meet or exceed monthly upsell and churn goals
Onboard and manage new customer accounts as assigned
Negotiate and close upsell and renewal contracts
Handle and save customer cancellation inquiries
Establish and maintain high-level customer relationships
Provide full account management support to law firms and their personnel leveraging internal tools, portals, analytics and reports
Analyze and recommend opportunities for our customers to maximize their subscription benefits and improve their overall experience and satisfaction
Single point of contact as an expert regarding the firm's current marketing program, their results and new opportunities to capitalize on their current plan
Maintain high activity levels by meeting or exceeding established performance metrics
Develop an in-depth understanding of all aspects of online marketing and competitive products to articulate the benefits and advantages of our client development products, and handle customer concerns or objections
Provide significant value to customers by providing them with educational information to help them understand the value and importance of their online marketing program
Demonstrate the highest level of professionalism
Utilize and adopt all required processes, tools and systems including Salesforce.com
Provide accurate sales forecasts and develop continual business growth
Comply with company and sales policies and procedures in an ethical manner
Qualification
Required
BA/BS or equivalent
2 years successful sales experience in B2B, solutions-oriented environment, preferably selling complex, intangible solutions
Experience in digital marketing is a plus
Excellent oral and written communication skills, presentation skills and phone presence
Strong probing, negotiation and closing skills
Phone sales is a plus
Tech savvy with working knowledge of software and internet applications, including Salesforce.com and Google Workspace
Track record of building customer loyalty and customer relations
Extraordinary work ethic with exceptional organizational and time-management skills
Positive attitude with a passionate desire to win and succeed
Entrepreneurial mindset
Company
Martindale-Avvo
Martindale-Avvo provides marketing, advertising, pay per lead, and case management services to the legal industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Deirdre Jensen
Human Resources Manager/ Business Partner
Recent News
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