Sensi.AI · 22 hours ago
Technical Support Specialist
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expSensi.AI is dedicated to creating a world where older adults receive the care they deserve through innovative technology. As a Technical Support Specialist, you will provide world-class technical support to clients, troubleshoot system issues, and ensure customer satisfaction while collaborating with various teams.
Computer Software
Responsibilities
Deliver exceptional customer service and technical support via phone and email, ensuring high customer satisfaction and prompt issue resolution
Troubleshoot diverse system issues in real time, minimizing client downtime and enhancing overall system reliability
Manage client requests from initiation through resolution, providing a seamless and efficient support experience
Collaborate with customer success, implementation, operations, product, and engineering teams to resolve client issues quickly and accurately
Be the Sensi expert and educate clients on Sensi products and devices, increasing user adoption and confidence through ad hoc product training
Maintain up-to-date knowledge of product updates and changes to deliver accurate and effective assistance to customers
Conduct pre-release testing of system changes to ensure new features and updates function smoothly for end users
Qualification
Required
2+ years of experience in a SaaS technical support environment, with hands-on troubleshooting of software products
Communicate clearly and professionally, with strong attention to tone, detail, and customer empathy
Document technical solutions accurately, creating resources that are easy for both internal teams and customers to follow
Customer-first mindset, focused on delivering a positive and solution-oriented support experience
Collaborative team player who can also work independently and manage time effectively
Technically fluent, with the ability to understand and explain how products work
Fast learner, adaptable to new tools, features, and evolving technologies
Proficient in ticketing systems and support platforms (e.g., Hubspot, Zendesk, Freshdesk, Intercom)
Operate comfortably in a fast-paced, dynamic environment with frequent changes and shifting priorities
Fluent or native-level English proficiency
Preferred
1+ years working within a growing, fast-paced startup environment
Experience working within Hubspot and/or Jira
Telecommunications Experience (AT&T/Verizon)
Experience working with routers and wifi devices
Company
Sensi.AI
Sensi.AI is the most trusted 24/7 Care Copilot, using audio technology with the highest level of precision.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Romi Gubes
Co-Founder and CEO
Recent News
2025-10-11
Tech Funding News
2025-10-11
Company data provided by crunchbase