Nutanix · 2 hours ago
Sr. Staff Technical Customer Experience Manager
Durham, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $256K/yr
8+ years expNutanix is a company that values architectural credibility and aims to lead customer success through high-level solution design. They are seeking an experienced professional to serve as a technical authority and trusted advisor for strategic accounts, ensuring the architectural integrity of environments and aligning solutions with business needs.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Serve as the lead technical authority and post-sales trusted advisor for 6–8 strategic accounts, overseeing the architectural integrity of the environment from deployment to long-term operation
Bridge the gap between business goals and technical execution by partnering directly with customer architecture teams to align Nutanix solutions with enterprise-wide business needs
Lead the design and documentation of tailored Customer Success Plans that function as technical roadmaps for long-term value realization
Provide actionable, architect-level insights on technology usage, maturity, and best practices to optimize large-scale data center operations
Act as a technical consultant during the onboarding process, ensuring that the initial deployment adheres to architectural best practices and desired business outcomes
Qualification
Required
8–12 years of experience in high-level technical advisory or architectural roles, demonstrating undisputed credibility with mid-to-senior level technical leadership (CTOs, VPs of Infrastructure)
Advanced mastery of architectural frameworks such as ITIL, TOGAF, etc., with the ability to apply these to complex, hybrid multicloud environments
Deep technical knowledge in data center technology, specifically in designing resilient, scalable virtualization and storage platforms
The technical pedigree supported by elite certifications (e.g., VCDX, NPX, NCX, VCAP, or TOGAF). Candidates currently operating as a Senior Architect or Principal Engineer are highly encouraged to apply
Ability to achieve the Nutanix Certified Expert (NCX) certification (training will be provided) within your first 6–12 months
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
5001-10000 employees
H1B Sponsorship
Nutanix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (260)
2024 (152)
2023 (300)
2022 (282)
2021 (137)
2020 (143)
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityNational Science FoundationKhosla Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
2026-01-23
Company data provided by crunchbase