IntouchCX · 4 hours ago
Vice President, Sales (Trust & Safety and AI Services)
Las Vegas, NV
Full-time
Onsite
Director/Executive
10+ years expIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. They are seeking an innovative and results-oriented leader for the Vice President, Sales (Trust & Safety and AI Services) position, responsible for driving new client acquisition in the Trust & Safety and AI Services space.
Outsourcing/Offshoring
Responsibilities
Proactively identify, prospect, and win new enterprise logos, with a specific focus on the AI Services, Human Data Services, and Trust & Safety sectors
Co-design offerings with labs, shaping the roadmap with ops and product, and being comfortable in ambiguity where there is no standard playbook or RFP
Formulate and execute a strategic market entry and sales plan, targeting high-potential industry verticals such as social media, e-commerce and frontier AI
Have strong existing relationships with San Francisco-based foundation model builders, hyperscalers and/or strong applied AI companies
Sell into frontier AI or hyperscaler AI orgs, Heads of Safety, Research, Data, or Partnerships in SF / Bay Area and beyond
Lead tailored product demos that showcase our AI capabilities and clearly communicate how they solve prospect needs
Manage the entire sales lifecycle, from initial lead generation and qualification through to final contract negotiation and closure
Accurately forecast and manage a data-driven pipeline to achieve quarterly and annual targets for bookings, revenue, and margin
Lead the development of compelling proposals, manage responses to Requests for Proposals (RFPs), and craft innovative commercial and pricing models
Provide regular pipeline updates, sales forecasts, and performance metrics to leadership
Act as a trusted advisor to prospects by deeply understanding their business and operational needs
Gather and provide client feedback to refine service offerings and value propositions
Work closely with marketing, product, and delivery teams to ensure alignment of go-to-market strategies
Stay current on industry trends, platform safety regulations, and the competitive landscape
Represent the organization at industry events, conferences, and client meetings
Qualification
Required
Post-secondary degree or certificate in a related discipline
10+ years of experience in enterprise sales, technology services sales or business development
Minimum 8 years of experience selling Trust & Safety, AI services or related digital operations services within the BPO industry
Experience selling high-skill human data services: complex labeling, expert evaluations, red teaming, benchmark creation, and 'humans in the loop' workflows
To be already orbiting the frontier AI ecosystem: you know Heads of Safety / Data / Research at labs, hyperscalers, or leading applied AI companies by name
Demonstrated track record of generating opportunities, acquiring new clients, and successfully converting trials into paid customers, particularly in acquiring large, complex deals in the North American market
Deep understanding of social media, UGC platforms, e-commerce, online safety, and compliance
Proven success selling AIML, data, or ML ops related services to enterprise and hyperscale customers
Can comfortably discuss LLM training pipelines, RLHF, evaluation frameworks, data curation, red teaming, and safety taxonomies with research and infra teams
Knowledge of platform regulations, such as the Digital Services Act (DSA) and Section 230
Exposure to global delivery models and experience working with cross-functional teams
Experience collaborating with Trust & Safety teams in tech platforms
Demonstrated ability to work collaboratively and effectively within a diverse sales team and with internal stakeholders
Exceptional communication, presentation, and influencing skills across all organizational levels, including executive and C-level
Benefits
Competitive salary range
Supplemental pay types: Bonus & Commission Pay
Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
Advanced development trainings
Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
Amazing career growth opportunities
Company
IntouchCX
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul.
10001+ employees
Funding
Current Stage
Late StageRecent News
Times of India
2024-05-20
2024-04-06
Company data provided by crunchbase