TikTok · 15 hours ago
Global CRM Platform Design Manager
San Jose, CA
Full-time
Onsite
Senior Level
$173K/yr - $319K/yr
5+ years expTikTok is a leading destination for short-form mobile video, committed to inspiring creativity and bringing joy. The Global CRM Platform Design Manager will lead and scale the CRM design team, setting the design vision and driving user experience for TikTok’s enterprise-grade CRM platforms while collaborating with cross-functional teams.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Build, mentor, and lead a high-performing team of product designers across multiple CRM initiatives
Provide ongoing coaching, clear feedback, and career growth support for team members
Foster a culture of design excellence, ownership, and collaboration
Define and drive the design vision and user experience strategy for the global CRM platform
Partner with product, engineering, research, and operations leads to shape product roadmaps and ensure design is aligned with business priorities
Ensure the team delivers thoughtful, scalable solutions to complex enterprise workflows across both desktop and mobile
Guide the team through the full design lifecycle—from discovery and ideation to delivery and iteration
Contribute hands-on to high-priority projects when needed, especially in early-stage or strategic areas
Ensure the design system is consistently applied and evolved for the needs of internal platforms
Communicate design strategy and rationale effectively to stakeholders at all levels
Advocate for user-centered design within a fast-moving, data-rich, and business-driven environment
Collaborate with global teams across sales, marketing, compliance, and analytics to deliver holistic solutions
Qualification
Required
Fluency or proficiency in Mandarin, for product launches and communication with external stakeholders
5+ years of product design experience, including 2+ years managing or directly leading designers
Deep experience in enterprise, B2B, or CRM-related product design
Strong track record of building and scaling design teams and processes
Expertise in solving complex workflow problems with scalable UI/UX solutions
Strong communication and stakeholder management skills across functions and geographies
Experience designing for both desktop and mobile platforms
Preferred
Experience in global sales tools, CRM systems, or monetization infrastructure
Strong systems thinking, especially in applying or evolving design systems
Familiarity with internal tool development or enterprise software integration
Passion for elevating internal user experience and design standards across teams
Benefits
Employees have day one access to medical, dental, and vision insurance
A 401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase