ADI Global Distribution · 2 days ago
Customer Service Associate I
Lehi, UT
Full-time
Hybrid
Entry Level
$14.94/hr - $25.44/hr
1+ years expADI Global Distribution is a leading global wholesale distributor serving commercial and residential markets. The Customer Service Associate I will provide world-class customer service, assist integrators with inquiries, and ensure accurate data input while meeting organizational KPIs.
ElectronicsHardwareManufacturingSecurityWholesale
No H1B
Responsibilities
Provide every customer with world-class customer service
Respond to customer inquiries via incoming phone calls
Assist integrators with general questions, account support, and billing questions
Listen attentively to customers’ needs and concerns
Ability to accurately input customer data and leave detailed notes
Ability to utilize resources and multi-task through them as needed
Must be able to pick up new technologies quickly and have a keen eye for detail
Meet expectations in monthly KPIs identified by organization
Must be able to meet required schedule adherence guidelines as identified by organization
Qualification
Required
1+ year Customer Service
Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends
Strong verbal and written communication skills
Preferred
Experience with Microsoft Office
Salesforce or Zendesk experience
Benefits
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays
Company
ADI Global Distribution
ADI | Snap One is a premier distributor serving 110,000+ customers worldwide with comprehensive security, audiovisual, and smart living solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Aarnes
President
Recent News
2026-01-06
MarketScreener
2026-01-06
MarketScreener
2025-12-10
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