MRI Software · 11 hours ago
Strategic Client Success Manager
Atlanta, Georgia Office
Full-time
Onsite
Mid Level
3+ years expMRI Software is a leader in flexible, game-changing real estate software solutions. They are seeking a Strategic Client Success Manager to ensure clients achieve their business outcomes by guiding solution adoption, maximizing utilization, and providing proactive guidance and best practices.
Information TechnologyProperty ManagementPropTechReal EstateSoftware
Responsibilities
Ensure clients realize their desired business outcomes with MRI solutions
Guide clients through adoption, onboarding, and success planning, ensuring full utilization of their MRI solutions
Offer actionable advice that enables clients to fully leverage MRI products and achieve strong business results
Deliver relevant insights and guidance to empower clients in optimizing their processes and outcomes with MRI
Track client engagement and risk indicators to address issues before they escalate
Identify growth opportunities for renewals, expansions, and cross-sells. Collect and relay product feedback to inform the roadmap. Generate client advocacy through case studies, references, and testimonials. Share insights on client renewals and churn to shape overall strategy
Keep Account Managers informed of growth opportunities and renewal risks
Act as the voice of the client internally to ensure long-term value realization
Qualification
Required
Bachelor's degree
3–5 years of experience in customer success, project management, or customer service
Exceptional ownership and bias for action – willing to move quickly and decisively with autonomy
Excellent cross-departmental collaboration and stakeholder management skills
Strong critical thinker with tactical and strategic vision
Effective verbal and written communication skills
Proven quantitative and qualitative analytical skills, with a data-driven approach to decision-making
Preferred
Experience supporting SaaS technologies, especially in real estate
Benefits
Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Company
MRI Software
MRI Software is a provider of innovative real estate software applications and hosted solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
Bregal SagemountHarvest PartnersTA Associates
2021-08-18Debt Financing· $15M
2020-01-15Private Equity
2017-05-24Private Equity
Leadership Team
Patrick Ghilani
Chief Executive Officer
Marc DiCapua
Sr. Vice President, Product Innovation
Recent News
2025-12-25
2025-12-17
Company data provided by crunchbase