XAMMAX, LLC · 6 days ago
IT Support Engineer 2
San Antonio, TX
Full-time
Onsite
Mid LevelXAMMAX, LLC is seeking an IT Support Engineer II to provide high-quality technical support and software troubleshooting. The role involves managing client organizations' computer systems, enhancing operational efficiency through desktop and network support, and ensuring seamless IT infrastructure.
Management Consulting
Responsibilities
Be an integral point for ticket escalation for higher level issues
Accepts tickets through HelpMe (BMS) within the ICS SLA’s
Update tickets on a daily basis and communicate with the clients regarding resolution
Assist L1 associates
Assist other departments includes IT Help Desk and auditing ICS IT software
Qualification
Required
Requires experience in Windows Server, Routing, Switching, and Microsoft 365 (InTune)
Preferred
Working in multiple server environments
PMP Training and Certification- Online
Kaseya Training- Internal
BMS online
Sophos Technician online
Datto Backupify and BCDR online
IT Glue Admin online
Barracuda Admin online
Cisco Umbrella online
Huntress online
Company
XAMMAX, LLC
Workforce Strategy Consultants providing fractional support in management, operations and human resources
Founded in 1999
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase