Prove · 20 hours ago
Manager, Customer Success Partnerships
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $150K/yr
5+ years expProve is a company focused on mobile-first identity solutions, seeking a Manager, Customer Success Partnerships to drive strategy and execution for their Partner customer success team. This role involves managing client relationships, ensuring satisfaction, and supporting revenue generation.
Cyber SecurityIdentity ManagementInformation ServicesInformation TechnologyMobile
Responsibilities
Development of customer retention, renewal, and growth strategies
Scaling Customer Success with a focus on community building, technical end-user education, and data-driven automation
Proven track record of owning and improving Customer Success KPIs including GRR, NRR, CSAT, and NPS
Maintain and expand executive-level relationships delivering ongoing customer value
Lead efforts for team revenue forecasting
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work to identify and/or develop strategies for upsell opportunities
Manage support escalations and help drive resolution in partnership with cross functional needs
Advocate customer needs/issues cross-departmentally
Drive new customer onboarding with partnership of implementation team
Support negotiation of renewal contracts
Identify feature enhancements to our product through customer interaction
Support training for your team and existing customers on new Prove capabilities
Review and report on customer usage and support trends
Actively communicate with product and other teams to align on product updates and capabilities to provide an accurate and high-level lens to prospects and targets
Qualification
Required
Familiarity working with enterprise clients
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention preferably in an SaaS environment
History of managing other people
Excellent written and verbal communication skills
Detail oriented and analytical
Strong team player, a self-starter, and a manager/mentor
Bachelor's degree in business, communications or similar a plus
Experienced in supporting matrixed, professional organizations
Excellent follow-up skills to document communications and outreach
Ability to create training materials, webinars, documents for client onboarding
Ability to efficiently onboard new hires to the team and provide training/mentorship to get them up to speed quickly
Implement new process/improve current processes to streamline work
Planning: an ability to think ahead and plan over onboarding that may last months
Management: ability to organize multiple and at times, competing priorities
Communication: excellent interpersonal and communication skills with a demonstrated ability in efficiently working with other teams within the company
Business acumen focused on technology and innovation and process driven operations
Possess a passion for customers, willingness to get their hands dirty, an understanding of what their key leaders, teams and individual CSMs do every day
5+ years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
5+ years of relevant experience in SaaS software, identity and fraud experience, a plus
5+ years' of experience managing teams, providing adequate mentorship and critical feedback when necessaryManage a team of customer success representatives
2+ years working in authentication, fraud, or identity management
Proficient in Google suite
Familiarity with Salesforce, Adaptive Insights a plus
Prior experience generating revenue at the management level, a plus
Benefits
Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
Modern Health for financial, mental, and physical wellness
401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
Unlimited Vacation and Flexible hours
Comprehensive medical benefits for you and your family ❤️
Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
Bottomless snacks & beverages for certain office locations
Daily GrubHub stipend for lunch if coming into the office (US Offices)
A great place to work and connect with other talented Provers like yourself!
Company
Prove
Prove is a phone-based identity verification company that provides identity tokenization and passive cryptographic authentication solutions.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$251.01MKey Investors
Apax DigitalTransUnionInstitutional Investor
2023-10-17Series Unknown· $40M
2022-03-02Secondary Market
2020-06-18Series H· $100M
Leadership Team
Rodger Desai
CEO
Greg Bonin
Chief Technology Officer
Recent News
TechBuzz News
2025-12-30
Crowdfund Insider
2025-12-20
Company data provided by crunchbase