Egnyte · 14 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
$70K/yr - $105K/yr
5+ years expEgnyte is a secure multi-cloud platform for content security and governance. As a Senior Customer Success Manager, you will drive product adoption, manage customer relationships, and ensure customer retention through strategic planning and effective communication.
CollaborationComputerData GovernanceEnterprise SoftwareFile Sharing
Hiring Manager
Aaron Cratty
Responsibilities
Become a product expert including the technical workings and practical business application
Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
Keep customers informed of process and procedural changes
Manage resolution of escalated customer issues
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements
Travel expectations – 10%
Workplace Expectations on-site or off-site depending on where you are located
Qualification
Required
Demonstrated success managing customer relationships in a B2B SaaS company
Demonstrated capability to identify and mitigate risk
5+ years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience
Experience working across multiple, internal teams to resolve customer issues quickly and effectively
Excellent communication skills (writing, listening, phone)
A team player capable of high performance and flexibility working in a dynamic environment
Preferred
Previous experience with tech companies, specifically SaaS solutions, preferred
Benefits
Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
One Medical virtual care, providing you with healthcare access across the country
Company
Egnyte
Egnyte is a cloud content security and governance platform that is trusted by 16,000+ businesses worldwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$137.5MKey Investors
Goldman Sachs Growth EquityGoogle VenturesKleiner Perkins
2025-02-25Private Equity
2025-02-25Acquired
2018-10-10Series E· $75M
Leadership Team
Kris Lahiri
Co-Founder, Chief Security Officer
Rajesh Ram
Co-Founder, Chief Growth Officer
Recent News
2026-01-15
Company data provided by crunchbase