NEOGOV · 22 hours ago
Artificial Intelligence Product Lead
LOUISVILLE, KY
Full-time
Onsite
Mid, Senior Level
3+ years expLouisville Metro Government is seeking an Artificial Intelligence Product Lead to drive the discovery, design, and delivery of impactful AI solutions across its agencies. The role involves leading cross-agency intake and prioritization of AI use cases, managing pilots, and ensuring measurable improvements in service delivery and efficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Leads intake, discovery, and scoping of AI opportunities with departments; documents pain points, business objectives, and success criteria
Provides key inputs into the prioritization of AI use cases based on impact, feasibility, equity, risk, and alignment with Mayoral, Council and Metro agency priorities
Translates operational needs into clear user stories, functional requirements, and pilot charters for internal and vendor teams
Manages the end-to-end pilot lifecycle—timeline, budget, vendor coordination, internal partners and resources, testing, and launch—for AI solutions in key domains (e.g., permitting, FOIA, 311, safety)
Facilitates demos, user acceptance testing, and feedback sessions; iterates on pilots to improve usability, accuracy, and workflow fit
Tracks pilot performance, ROI, and service outcomes; develops dashboards and reports for the CAIO, CIO, Mayor’s Office, and Metro Council
Identifies and resolves cross-agency blockers and dependencies; ensures alignment with data, security, and IT standards
Coordinates with Procurement, Legal, IT Security, and department leadership on project charters, SOWs, SLAs, and risk mitigations
Develops reusable playbooks, templates, and checklists for AI opportunity assessment, pilot design, and scale-out
Represents Louisville Metro in select external meetings and knowledge-sharing forums related to AI product delivery and civic innovation
Assesses emerging and deployed AI capabilities and solutions, engaging early in experimentation, testing and integration to drive operational efficiency and innovation
Qualification
Required
Bachelor's degree in Public Administration, Computer Science, Information Systems, Business, Design, or a related field
Three (3) years of professional experience in product management, service design, management consulting, civic technology, or similar roles leading cross-functional technology projects, or an equivalent combination of education, training and experience
Must possess and maintain a valid state driver's license with an acceptable driving history
Must submit to fingerprinting for criminal history check
Must complete the annual security awareness training
Benefits
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Public Pensions Authority
457 Deferred Comp
Voluntary Lifestyle Benefits
Tuition Assistance
Qualified Adult Benefits
Childcare Assistance
Free TARC Use
Paid Parental Leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase