Residential ONE · 10 hours ago
Business Manager
Baltimore, MD
Full-time
Onsite
Entry, Mid Level
2+ years expResidential One LLC is seeking a Business Manager to oversee various operational aspects of their properties. The role involves training staff, managing leasing activities, ensuring compliance with regulations, and maintaining financial stability.
Property Management
Responsibilities
Assists in the training of all property
Creates a positive, welcoming, supportive environment for residents, visitors, and community
Responsible for the office being kept in a neat and clean
Evaluates staff performance, including the completion of annual performance
Counsels underperforming staff, and provides critical feedback to improve
Prepares, approves, and submits timesheets and payroll
Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing
Has a working knowledge of all affordable regulatory forms and
Submits accurate and complete reports as specified on Residential One’s time
Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident
Responsible for in-house file audits on a semi-annual
Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files
Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property
Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately
Responsible for the preparation of the Reserve Funds Replacements (RFR)
Creates goals for the community staff to maintaining 100% occupancy through curb appeal, service, and retention strategies under the direction of the Property Manager
Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan
Notifies the residents in writing of all issues effecting their
Maintains vacancy information as required by Residential One, the owners, and monitoring
Ensures that all move-in certifications will be completed and sent to U.S. Housing in a timely manner
Supervise, direct and assist in maintaining a current and accurate
All certification corrections are to be completed and re-sent within 48-72 hours after notification of deficiencies
Oversee the re-certification process, and assist with the 60/90/120-day notices, as
Increase letters must be sent 30 days in advance of the effective date of the increase, or what is applicable for the jurisdiction
Screens and reviews all applications in a timely
Must be able to calculate the income and assets in compliance with Residential One and industry standards
Responsible for putting together and pre-auditing the first year investor lease-ups files, and may any corrections, if needed
Supervises, assists, and reviews the lease orientations and signings, and submits relevant documentation to the U.S. Housing for final approval
Needs to stay current on the rules and guidelines of the affordable house that applies to their
Oversees the property tours, showing vacant units, and marketing property
Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections), and the successful completion of the process within 24 hours of the action
Completes semi-annual apartment/townhome and quarterly exterior/interior
Responsible for making sure that the correct set-asides, rent, and income limits are being
Supervises, assists, and reviews the certification Ensures timely and accurate certifications for both annual and interim
Supervises and assists the community staff in preparing for all inspections and
Remains current on, and compliant with, the policies and laws affecting the marketing and leasing community
Files court documents for eviction and attends scheduled court
Responsible for the accurate and timely affordable year-end and/or quarterly
Supervises and assists in purging files annually, if
Achieves financial stability through cost reduction and implementing systems to maintain 0%
Files delinquent rent monthly, and follows up with collecting the rent or evicting the
Completes security deposit administration, including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns within twenty-one (21) days of the vacancy
Responsible for making daily rent and/or deposits to the bank, and keeps accurate files on all related documentation
Ensures that the Boston Post batches matches the bank scans and/or bank
Utilizes the rental policy for rent collection procedures, including following up with delinquent accounts daily, as well as sending notices for prepaid accounts
Prepares the annual operating budget, and works with the Regional Director to maintain budgetary guidelines, as well as being able to explain, in writing, the monthly variances
Maintains familiarity with all procedures and requirements of AP and
Responsible for the operations and purchases of the maintenance department
Solicit and review bids for contract work before submitting to the Regional Director for
Responsible for contract work being completed in the
Assists the maintenance department with understanding the budgetary restraints and how to effectively use the budget to run the maintenance department
Maintains a strict adherence to the purchase order/invoices
Oversees and reviews the inventory control
Ensures that the preventative maintenance schedule is being completed in the time
Oversees the daily property inspection and clean-up (curb appeal)
Responsible for ensuring that the work orders are being completed in a timely
All other duties as
Qualification
Required
High school diploma/GED
2+ years' experience in residential leasing or property
1+ years' experience working with LIHTC/Section 8 property
Excellent communication and time management
Well-developed customer service and sales
Company
Residential ONE
At Residential ONE, we approach the management of multi-family real estate differently.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase