RIB Software · 16 hours ago
Technical Support Specialist
Florida, United States
Full-time
Onsite
New Grad, Entry LevelRIB Software is a company dedicated to enhancing the engineering and construction industry through innovative software solutions. The Technical Support Specialist will provide customer support and troubleshooting for RIB products, ensuring clients achieve optimal health and wellness through effective communication and problem-solving.
ConstructionInformation TechnologyProject ManagementSoftware
Responsibilities
Will be responsible for providing excellent customer service via diagnosis and resolution of technical, operational and implementation issues related to RIB products, supporting technologies/infrastructure
Escalate issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action
Provide technical support via telephone, email, and chat to external and internal customers
Must be capable of documenting technical documentation
Participate in customer conference calls when necessary to manage the resolution of customer account issues
Reproduce errors in test systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing
Demonstrate availability within pre-defined SLA timelines to assist technical teams during critical or urgent incidents that demand immediate attention and resolution
Qualification
Required
Bachelor's degree in CS, MIS, Engineering, or equivalent work experience
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Ability to analyze network traffic using industry-standard diagnostic tools to diagnose application stability and performance issues
Preferred
Understanding of Microsoft Azure Cloud Services and associated native components and navigation within a cloud-hosted environment
Experience in Microsoft Teams, LogMeIn, Rescue, GoToConnect, Salesforce, Zendesk, Azure DevOps and RIB applications SLE, SLC and SpecLive
Experience using remote connection tools such as LogMeIn, Citrix GoToAssist, MS Teams or similar
Company
RIB Software
RIB Software is an IT company that provides building information modeling and digital technology solutions for construction projects.
Founded in 1961
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10M2020-02-13Acquired
2011-02-08IPO
2010-12-31Private Equity· $10M
Leadership Team
Chris Smith
SVP & Managing Director (Schneider Elec Company)
Recent News
2025-08-05
Company data provided by crunchbase