Equity Residential · 20 hours ago
IT Field Specialists
230 W. 41st Street, New York, NY, 10036, US
Full-time
Onsite
Mid, Senior Level
$92K/yr - $115K/yr
5+ years expEquity Residential is dedicated to creating thriving communities, and they are seeking an IT Field Specialist to manage IoT related products and technology systems at their apartment properties. This role involves assessing, troubleshooting, and managing technology projects, as well as serving as a subject matter expert for various Internet-connected systems.
Property ManagementReal Estate
Responsibilities
Reviews all IT/IoT systems on properties. Assist with department owners ensuring systems are functioning properly
Supports Maintenance Supervisors/Directors and Property Managers in a variety of IT support activities
Assists Property Managers and/or Regional Managers in evaluating technology needs
Recommend, assist and participate in optimizing technology needs. This may include video, audio, door entry, surveillance, etc…
Assists in preparing the annual operating budget for voice, video and data
Maintains state-of-the-art knowledge of new technology, techniques and programs
Manage all internet and IoT connected systems at properties in assigned market(s) including but not limited to wifi, camera systems, building access controls, audio/visual systems, phone (VoIP), etc…
Partner with local investment and development team to assist in scoping out projects. Review and/or build budgetary quotes for projects
Perform due diligence walks for acquisitions to inventory and document current technology. Come up with a recommendation for bringing the properties technology live within our environment
Self manage projects and schedules within your market (s)
Manages a full schedule of property visits, vendor meetings and conference calls across a specified metropolitan area in support of a variety of projects relating to Internet connectivity for systems such as WiFi, entry access, music, IoT systems and security
Works effectively with fellow team members and cross functional teams to understand the connectivity needs for various projects, conduct site surveys and report findings clearly and in a timely manner
Works to implement Internet-connected building systems and WiFi at properties according to defined strategy and standards
Executes project tasks at the local level as needed to support connectivity projects under management by the Community Technology Group and Construction Services
Dispatches carriers and service technicians as needed for work that cannot be completed in-house, directing their work during property visits
Manages the Community Technology Group’s Help Desk tickets (voice, wifi and broadband requests) and WiFi trouble escalations for the assigned area, addressing all levels of issues, prioritizing responses, troubleshooting and escalating to appropriate parties
Provides regular, detailed written reports to the Director and Project Manager summarizing weekly schedules, results of site surveys and vendor meetings relating to projects under management by the Community Technology Group
Documents knowledge of building systems for Equity’s Internet of Things (IoT) database
Creates standard operating procedures and serves as a subject matter expert on a variety of building systems such as access systems, gates, common area music, A/V for entertainment systems and security cameras
Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with vendors, residents and coworkers
Performs other duties as necessary
Qualification
Required
Bachelor's or Associate's degree, or completion of technical courses
At least 5 years experience in a technical field working with low voltage cabling, installing/maintaining audio-visual systems, building entry systems or Internet service providers required
Must have an understanding of LAN / WAN technologies
Must have experience managing technical projects
Must have a strong ability to work unsupervised and to manage time and workload effectively to meet the priorities set by the Director and Vice President
Excellent written, verbal and customer service skills are required; must be an effective communicator with all levels of the organization
Strong computer proficiency in Google Apps and Microsoft Office
Understanding of a range of multifamily building systems and applications
Ability to use hand tools and power tools normally used in maintenance and construction
Valid driver's license and good driving record along with auto insurance required
Local travel daily
Overnight travel 25%
Ability to hear and speak well enough to converse verbally over the phone and in person (expressing or exchanging ideas by means of the spoken or written word)
Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily
Able to see well enough to use the computer effectively and read written communications
Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
May be required to climb stairs depending on the property structure
Benefits
Medical, dental, and vision care
9 paid holidays
Annual vacation time
Paid sick leave
New parent benefits
401(k) Retirement Savings Plan
Rent Discounts
Competitive Compensation
Paid Community Service Hours
Leadership Development
Comprehensive wellness program
Pet insurance
Paid time off for community service projects
Company
Equity Residential
Equity Residential (EQR) is a real estate investment trust (REIT).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-08-11IPO
Leadership Team
Kristin Hupfer
Senior Vice President, Marketing and Customer Experience
David Lane
Vice President, Property Management
Recent News
2025-10-24
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2025-09-12
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2025-09-02
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