Caterpillar Inc. · 9 hours ago
New Services Solutions Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
$173K/yr - $259K/yrCaterpillar Inc. is a global company focused on creating sustainable communities through innovative solutions. The New Services Solutions Manager will partner with customer-facing teams to identify service needs and develop solutions, while overseeing a small team and potentially expanding leadership responsibilities.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Understand customer needs and translate to services solution requirements that are commercially viable
Develop and deliver customer proposals
Create models to ensure solutions can be delivered
Identify common customer needs in order to develop modules that can be leveraged and combined to increase velocity
Stewardship for Cat-led services strategy in COGMD
Identify of industry/customer trends that lead to new services innovation and delivery mechanisms
Determine service level standards for customer service requests for product lines
Answer technical questions for complex issues and procedures or to handle technical problems with customers' products
Qualification
Required
Bachelors degree
Previous customer facing experience
Strategic Thinking: Knowledge of the importance of 'big picture' thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase