Navy Federal Credit Union · 2 hours ago
Business Operations Specialist II
5510 Heritage Oaks Dr, Pensacola, FL, 32526, US
Full-time
Onsite
New Grad, Entry Level
$22.55/hr - $28.18/hrNavy Federal Credit Union is committed to providing a meaningful career experience, and they are seeking a Business Operations Specialist II to provide operational support to the business unit. The role involves conducting studies, analyzing processes, and contributing to various projects and initiatives to enhance operational efficiency.
AssociationFinancial ServicesNon Profit
Responsibilities
Provides operational support that directly affects the business unit functions
Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
Identifies, researches, and documents operational correlations and may administer operational workflow and functions
Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
Serves as a backup to other staff members during peak business volume
Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products
Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
Reviews studies, reports, and surveys and provides summaries to department leadership
Supports projects and initiatives within the business unit and/or across the organization
Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
Researches audit findings, prepares response, and forwards to management
Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
Works under limited supervision, with discretion, to achieve results and/or improve efficiency
Provides support for the implementation of projects that may impact cross functional teams
Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope
Works with cross-functional teams and management to provide support in developing a course of action
Performs other related duties as assigned
Qualification
Required
Basic understanding of training techniques and practices
Ability to use, interpret, and explain regulations, instructions, policies, and procedures and to present findings and conclusions clearly and concisely
Demonstrated work experience that required good research, planning, organization, and problem solving skills
Skills interpreting instructions and procedures to accomplish assignments
Strong written, verbal, and interpersonal skills
Preferred
Knowledge of, and experience with, credit union or retail banking operations
Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
Education above the high school level with course concentration in business or related field
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
Founded in 1933
10001+ employees
H1B Sponsorship
Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (217)
2024 (110)
2023 (106)
2022 (76)
2021 (38)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
Company data provided by crunchbase