Guardian Life · 16 hours ago
AC&L CARE Phone Specialist - Bethlehem, PA or Pittsfield, MA
Pittsfield
Full-time
Hybrid
Entry Level
$49K/yr - $74K/yr
1+ years expGuardian Life is seeking an AC&L CARE Phone Specialist to join their collaborative Agent Contracting & Licensing team. The role involves delivering exceptional consumer experiences by handling inbound/outbound calls and team emails, while supporting producer contracting, licensing, and appointments.
DentalFinancial ServicesHardwareInsuranceLife Insurance
No H1B
U.S. Citizen Only
Responsibilities
Handle AC&L’s #800 to support our field partners with their contracting and licensing questions
Respond to all voicemails and emails within 24 hours
Collaborate with your team, as necessary, to ensure that we are providing world class service to our customers
Be the face of Guardian to our customers and end-users with a professional, positive attitude
Be responsible for supporting producer contracting, licensing, appointments and FINRA registrations for the enterprise. Below are some of the tasks you will be asked to complete:
Partner with Guardian General Agencies to educate and train staff on processes and support the maintenance of their producers’ credentials
Communicate approvals and /or requirements to all requestors
Update all internal systems with accurate and timely information
Adhere to compliance requirements by state and regulatory bodies
Research state credentials and requirements as necessary
Reconcile producer appointment data with states
Develop comprehensive knowledge of Guardian’s products and services
Contribute to achieving team goals
Qualification
Required
Bachelor's Degree or 1- 2 years' experience preferred in a high-touch customer service environment
Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences
Capability to effectively communicate
Strong organizational skills and attention to detail
Ability to use discretion and make decisions independently
Preferred
Insurance industry experience is a plus
Knowledge of insurance products and/or financial services preferred
Benefits
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance, paid parental leave, and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work.
Company
Guardian Life
Guardian Life Insurance Company of America (Guardian) is one of the country’s leading mutual insurers.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-23Non Equity Assistance
Leadership Team
Andrew McMahon
Chairman and CEO
Michael Prestileo
Chief Strategy Officer
Recent News
2025-12-11
Company data provided by crunchbase