USAA · 9 hours ago
AVP, Digital Sales
San Antonio, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$224K/yr - $404K/yr
10+ years expUSAA is dedicated to empowering its members to achieve financial security. The AVP, Digital Sales is responsible for driving growth through digital sales journeys, optimizing digital acquisition, and leading teams to enhance digital member experiences.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap
Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap
Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity
Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings
Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs
Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations
Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans
Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies
Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment
6 years of people leadership experience in building, managing and/or developing high performing teams
Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards
Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business
Experience working with Agile delivery/development organizations
Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy
Solid business and technology acumen combined with strong digital and customer experience foundations
Outstanding people management abilities, creates and sustains environment to succeed
Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals)
Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders
Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency
Executive level business acumen in the areas of business operations, industry practices and emerging trends
Preferred
Understands end-to-end member journeys and funnel economics, and you know how experience, pricing, and behavior interact
AI-fluent, applying automation, analytics, and intelligent decisioning responsibly at scale
Operates comfortably in regulated environments with a strong understanding of P&C insurance
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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