Credit Union West · 4 hours ago
Fraud Prevention Manager
Corporate Center, Glendale, AZ, US
Full-time
Onsite
Senior Level
5+ years expCredit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row. The Fraud Prevention Manager will lead the fraud prevention program, overseeing operational workflows and strategies to safeguard members and the organization's reputation.
BankingCreditFinancial ServicesInsurance
Responsibilities
Manages and reports on suspicious patterns, behaviors, and trends using fraud detection tools, analytics, and machine-learning systems
Optimizes fraud rules, thresholds, and detection models to minimize losses and reduce false positives
Produces appropriate reports on fraud trends, key metrics, losses, and emerging risks
Performs root cause analysis to recommend operational and technological improvements
Participates in risk assessments and contributes to enterprise-wide risk management initiatives
Manages fraud detection systems including transaction monitoring platforms, decision engines, device intelligence tools, and authentication technologies
Partners with IT and vendors to evaluate, implement, and enhance fraud technologies and system performance
Develop and maintain a comprehensive fraud management framework aligned with organizational policies and regulatory requirements
Oversee daily fraud monitoring activities, including transaction review, alert handling, case triage, and escalation
Lead complex investigations involving account takeover, identity theft, card fraud, ACH and wire fraud, check fraud, loan fraud, digital banking fraud, and internal fraud
Maintain detailed case documentation, evidence logs, and investigative reports
Coordinate with law enforcement, card networks, and external fraud investigators as necessary
Supervise, coach, and develop Fraud Prevention Assistant Manager and Fraud Prevention Specialists
Ensure team adherence to investigative protocols, service-level commitments, and operational standards
Facilitate ongoing training on new fraud typologies, tools, and investigative best practices
Develop and maintain fraud-related policies, procedures, and internal controls
Ensure compliance with applicable laws and regulations including BSA/AML, FACTA/Red Flags, Reg E, UDAAP, and other regulatory guidelines
Assists the Compliance & BSA Manager and Director of Enterprise Risk Management/BSA Officer in providing guidance to staff regarding the reporting of suspicious activity and the processing and completion of Suspicious Activity Notification Forms (SANFs) per federal standards, guidance, and regulations
Collaborate with Compliance to support regulatory examinations and audits
Ensure fraud investigations and monitoring activities align with AML requirements and regulatory expectations
Perform other duties as assigned
Qualification
Required
Bachelor's degree obtained through a formal 4-year program at an accredited educational facility preferred or equivalent experience
A minimum of 5 - 8 years of previous leadership experience in a financial institution setting preferred or equivalent leadership experience
Live the mission, vision, and core values of the credit union
Able to communicate effectively and tactfully with employees and members both orally and in writing
Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust
Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills
Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness
Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes
Proven, high-level experience of decision-making within the discipline and authority of the role
Use of advanced logic to make highly complex judgments with a material impact at the organizational level
Work as a team member and possess positive influencing skills to bring others to new thinking and mindset
Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom)
Thorough knowledge and understanding of organization's Employee Handbook and policies
Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
Benefits
100% paid health, dental & vision insurance
Earn incentives up to 15%, depending on position
401K plan with employer matching funds up to 5%
Profit Sharing
Tuition reimbursement
Gym membership reimbursement
Paid time off for holidays, vacation, and sick days
Credit Union West membership and discounts
Company
Credit Union West
Credit Union West is a financial cooperative that offers banking, insurance, investment and credit services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ning Duong
EVP, Chief Operating Officer
Recent News
2025-08-14
Honolulu Star-Advertiser
2024-11-24
2023-12-25
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