Joulé · 1 hour ago
Customer Service Representative
United States
Contract
Remote
Entry, Mid Level
2+ years expJoulé is seeking a Customer Service Representative to support their surgery product usage. The role involves validating product usage, supporting sales representatives, and providing customer support to ensure smooth operations and communication with hospitals.
Staffing & Recruiting
Responsibilities
Validate surgery product usage
Check and validate accuracy of incoming surgery product usage cases
Support Sales Reps in case of product usage discrepancies
Bill for surgery product usage
Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process
Follow up with hospital about purchase orders and clarify discrepancies
Provide Sales Support
Build relationships with Sales Reps and support requested product/case info
Determine when Rep support requires escalation based on complexity of request and priority level of need
Provide Customer support
Be the customer-facing voice and develop creative solutions to customer issues
Provide proactive updates on order status to accelerate billing process
Ensure that hospital-requested products are on track for delivery and communicate back orders to Sales Reps and Hospitals
Determine when hospital request requires escalation, based on complexity of request or high priority need
Solve customer complaints and document them in the CRM system
Maintains direct contact with customers before and/or after the sale
Supports sales team by developing and maintaining positive customer relations with clients/customers
Qualification
Required
This position requires knowledge that is acquired through experience, specialized education or training
The job requires a basic understanding of work routines and procedures in own discipline
This job typically requires a minimum of 2 or more years experience
Benefits
Health and welfare benefits coverage options
Medical
Dental
Vision
Spending accounts
Life insurance
Voluntary plans
Participation in a 401(k) plan
Company
Joulé
At Joulé, we believe our world is filled with possibilities – where character, integrity, and commitment drive our purpose.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase