MapleTronics · 11 hours ago
Helpdesk Technician
Goshen, Indiana, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrMapleTronics is a people-first company committed to nurturing professional development and community involvement. They are seeking a Helpdesk Technician responsible for initial triage activities for service requests, handling tier 1 service requests, and ensuring security for client systems.
Information Technology & Services
Responsibilities
Answer incoming phone calls for service requests
Communicate proactively with Clients about progress toward resolution of technical issues
Repair computer hardware and software issues
Provide tier 1 support for technical issues
Implement and support basic remote access solutions
Triage service requests and ensure service level agreements are met
Ensure client’s workstations, servers, and network are secure
Be an advocate for best security practices for the client
Document the configuration of workstations, servers, networks, and user changes
Adhere to best practices for documenting client interactions
Triage digitally created service requests
Be actively engaged in a professional growth plan
Qualification
Required
Previous client service or phone-related skills
Familiarity with computer system support terminology concepts
The ability to diagnose technical issues and apply appropriate troubleshooting measures
A basic understanding of business applications, operating systems, and network systems
Experience working with Active Directory
Exceptional communication skills across multiple platforms
The ability to multi-task, prioritize, and adapt to changes quickly
The drive to build Client loyalty through transparency and vulnerability
The ability to translate complex technical terms into easy-to-understand language
Company
MapleTronics
At MapleTronics, we’ve been keeping tech headaches away since 1992.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Summers
vCTO, Team Leader, Network Engineer
Adam Herschberger
Chief Revenue Officer (CRO)
Company data provided by crunchbase