City of Houston · 22 hours ago
CUSTOMER SERVICE REPRESENTATIVE III
Houston, TX
Full-time
Onsite
Mid Level
3+ years expCity of Houston is seeking a Customer Service Representative III to provide accurate responses to complex customer inquiries and maintain customer accounts. The role involves monitoring records, acting as a liaison with public offices, and potentially leading a team of customer service representatives.
HospitalityNon Profit
No H1B
Security Clearance Required
Responsibilities
Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies
Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality
Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers
May distribute information to the public on City programs and/or initiatives
May act as liaison to the Mayor and Council Offices. Maintains successful partnerships with the community and other agencies
May request field investigations through work orders; updates work orders and customers on findings or resolution
May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Acts as liaison and trainer to volunteer staff. Coordinates staff activities including work schedules, case information, and other actions as needed
Performs other related duties as requested
Qualification
Required
Requires a High School Diploma or a GED
Three (3) years of administrative or customer service-related experience is required
Associate's degree may be substituted for up to two years of experience
Bachelor's degree may be substituted for the years of experience
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required
Preferred
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6
Company
City of Houston
The city also employs over 22,000 full-time staff to keep the city running.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
U.S. Department of Housing and Urban Development
2024-07-29Grant
Leadership Team
Todd DeGidio
Founder & CEO
Mark Seale
Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-03
2025-11-12
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