Zócalo Health · 14 hours ago
Patient Support Specialist
United States
Full-time
Remote
Entry Level
$26/hr - $29/hr
1+ years expZócalo Health is a tech-driven healthcare provider focused on serving Latino communities. The Patient Support Specialist will connect with patients to educate them about services, assist with enrollment, and schedule appointments, all while maintaining a high volume of calls in a fast-paced environment.
Hospital & Health Care
No H1B
Responsibilities
Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling
Complete short intake forms to accurately collect demographic, eligibility, and clinical information
Schedule patient appointments based on availability, location, and provider match
Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled)
Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times
Follow scripts and workflows while maintaining flexibility to personalize each conversation
Document all interactions thoroughly and accurately in the company’s EHR system
Collaborate with team members to troubleshoot scheduling or communication issues
Adhere to HIPAA and confidentiality standards when handling patient information
Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance
Qualification
Required
1–2 years of experience in a contact center, customer service, or patient access role
Excellent verbal communication skills and comfort making or receiving high volumes of patient calls daily
Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly
Ability to meet or exceed performance quotas in a structured environment
Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred)
Bilingual (English-Spanish), both oral and written, is required. If you are not fully bilingual, please do not apply
Preferred
Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred)
Benefits
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Generous PTO policy (up to 15 days per year for FT employees)
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.
Company
Zócalo Health
Now serving patients in California, Texas, Washington, and Maryland (July 2025)! Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Cardenas
Co-Founder & CEO
Tom Valdivia, MD, MS
Executive Advisor to the CEO
Company data provided by crunchbase