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First Fed · 11 hours ago

Loan Servicing Specialist II

Port Angeles, WA

Full-time

Onsite

Entry, Mid Level

$22.67/hr - $38.55/hr

1+ years exp

First Fed is a local community bank on an exciting growth trajectory with a commitment to community service. The Loan Servicing Specialist II will perform duties related to loan servicing, ensuring compliance with regulations, processing customer requests, and providing quality customer service.

BankingFinanceFinancial ServicesMortgage

Growth Opportunities

Responsibilities

Process assigned workload accurately and efficiently

Process customer account requests including transactions and account maintenance

Provide support to the Contact Center by providing quality customer service to internal and external customers

Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures

Ensure compliance with federal and state regulations pertinent to this position. Complete annual training in a timely manner in accordance with regulations and internal policies and procedures

Maintain regular and predictable attendance

Perform related duties and responsibilities as required

Qualification

Retail banking experienceCustomer service focusOrganizational skillsProblem solving skillsAttention to detailMulti-taskingComputer skills10-key skillsProductsVerbal communicationWritten communication

Required

High school diploma or certified equivalency

Outstanding customer service focus and ability to work effectively and collaboratively with others

Strong organizational skills, problem solving skills, and attention to detail

Must be able to multi-task in a fast paced environment

Excellent verbal and written communication skills

Proficient computer and 10-key skills

Develop and maintain a working knowledge of First Federal's products, policies, procedures, and systems

Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I

Benefits

Medical, dental, and vision insurance

Paid time off

Retirement plans (401k with company match and Employee Stock Ownership Plan)

Gym membership reimbursement

Discounts on our banking products

Company

First Fed

First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington.

Founded in 1923

Port Angeles, Washington, USA

201-500 employees

https://www.ourfirstfed.com/

Funding

Current Stage

Growth Stage

Total Funding

$0.5M

2021-04-15Series Unknown· $0.5M

Leadership Team

Curt Queyrouze

Chief Executive Officer

Geraldine Bullard

Interim Chief Executive Officer

Recent News

TradingView

First Northwest Bancorp Announces Resignation of COO Geraldine L. Bullard

2026-01-09

GlobeNewswire

First Northwest Bancorp and First Fed Announce the Retirement of Norman Tonina, Jr. from Boards of Directors

2025-12-10

MarketScreener

First Northwest Bancorp Shares Rise After Upgrade From Piper Sandler

2025-11-08

Company data provided by crunchbase