Evernest · 1 day ago
Director of Collections
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expEvernest is a full-service real estate and property management company with a national presence and an outstanding reputation. They are seeking a data-driven, systems-minded Director of Collections to lead and improve their resident delinquency function while building a centralized client receivables capability.
ConsultingProperty ManagementReal Estate
Responsibilities
Own company-wide delinquency and receivables strategy and results across single-family, multi-family, and institutional portfolios
Own delinquency and receivables KPIs, including delinquency rate, recovery rates, eviction cycle time, and timely, predictable client cash realization
Hire, lead, and scale high-performing collections teams across resident delinquency and client receivables, driving consistent execution and accountability
Select, manage, and hold external eviction and collections counsel accountable for outcomes related to resident and owner balances
Partner with Property Management, Accounting, Resident Services, Legal, and regional leadership to align delinquency and receivables operations with company goals
Build and own delinquency and receivables workflows, tooling decisions, data, and performance reporting, ensuring teams measure what matters and act on it
Lead escalation and resolution of complex or high-risk cases, stepping in directly when needed
Provide clear, actionable insights on delinquency and receivables performance to the COO and executive leadership, ensuring client-facing teams are equipped with timely, accurate information
Qualification
Required
5–8 years of experience in property management, collections, receivables, or related operations, with direct ownership of delinquency or cash recovery outcomes
2+ years of people leadership experience, including hiring and managing performance to clear KPIs
Hands-on experience with residential delinquency, rent collections, and eviction processes across single-family or multi-family portfolios
Proven ability to build or improve systems or processes that measurably increase collection rates, recovery, or speed to resolution
Strong command of data and reporting, using spreadsheets or BI tools to monitor performance and drive decisions
Sound judgment in high-conflict situations, including escalation management and policy enforcement
Clear written and verbal communication skills, including performance reporting for senior leaders or institutional audiences
Bachelor's degree required. Equivalent experience considered
Benefits
Substantial health, dental, and vision coverage to keep you and your family well taken care of.
Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters.
Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard.
Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas matter.
Quarterly check-ins focused on growth, empowerment, and constructive feedback — because we want you to thrive, not just survive.
Company
Evernest
Evernest is a full-service real estate and property management company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
LL Funds
2025-01-22Private Equity· $15M
Leadership Team
Matthew Whitaker
Founder/CEO
Stan Lewis, CPA
Chief Financial Officer
Recent News
Company data provided by crunchbase