PrePass · 8 hours ago
Senior IT Helpdesk Specialist
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
4+ years expPrePass is North America's most trusted weigh station bypass and toll management platform, transforming how the transportation industry operates. The Senior IT Helpdesk Specialist serves as the primary escalation point for complex technical issues, ensuring timely resolution and exceptional customer service while managing hardware, software, and network-related issues across various platforms.
Non ProfitPublic Safety
Responsibilities
Diagnose and resolve complex hardware, software, and network issues for Mac and PC systems, as well as iOS and Android devices, both remotely and on-site
Handle escalated tickets from Level 1 and Level 2 support teams
Manage user accounts, permissions, and security settings in Office 365 and Active Directory
Administer and support Jira Service Management for ticketing and workflow
Manage Apple Business Manager for macOS and iOS device enrollment and provisioning
Configure and maintain Microsoft Intune for device management and compliance across Windows, macOS, iOS, and Android
Provide advanced support for Microsoft 365 apps and services (Exchange Online, Teams, SharePoint, OneDrive)
Assist with mailbox management, distribution lists, and security policies
Maintain accurate records in the ticketing system, documenting resolutions and best practices
Develop and update knowledge base articles and technical documentation for cross-platform and Office 365 support
Provide guidance and training to junior helpdesk staff
Collaborate with infrastructure, security, and application teams to resolve systemic issues
Identify recurring issues and recommend process or technology improvements
Participate in IT projects, system upgrades, and deployment initiatives for multi-platform environments
Qualification
Required
Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
4-6 years in IT helpdesk or technical support roles, with at least 2 years in a senior or escalation capacity
Strong knowledge of Windows and macOS environments, Office 365 administration, and networking fundamentals
Proficiency with Jira Service Management, Apple Business Manager, and Microsoft Intune
Experience supporting iOS and Android mobile devices
Familiarity with security best practices and endpoint protection tools
Excellent problem-solving, communication, and organizational skills
Ability to work independently and mentor team members effectively
Preferred
CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP) or equivalent is a plus
Benefits
Robust benefit package that includes medical, dental, and vision that start on date of hire
Paid Time Off, to include vacation, sick, holidays, and floating holidays
401(k) plan with employer match
Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
Tuition Reimbursement Program
Voluntary benefits, to include but not limited to Legal and Pet Discounts
Employee Assistance Program (available at no cost to you)
Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
Community Give-Back initiatives
Culture that focuses on employee development initiatives
Company
PrePass
PrePass is a non-profit public/private partnership dedicated to advancing the safety & efficiency of the commercial transportation industry.
201-500 employees
H1B Sponsorship
PrePass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Growth StageLeadership Team
Clayborne Beers
Chief Operating Officer
Brennen Carson
Chief Revenue Officer (CRO)
Recent News
2025-09-04
Company data provided by crunchbase