Acro Service Corp · 16 hours ago
Workforce Manager
Detroit, MI
Contract
Onsite
Senior Level, Lead/Staff
$60/hr - $65/hr
10+ years expAcro Service Corp is seeking an experienced and strategic Senior Workforce Manager to lead their workforce capacity planning and management efforts. This role is responsible for ensuring optimal workforce operations locally and across global BPO partners, while managing large-scale operations with nearly 1,000 representatives.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Dhruv Tampa
Responsibilities
Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements
Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations
Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets
Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges
BPO Vendor Management: Partner with BPO operations in Egypt and the Philippines to ensure seamless integration and alignment with contractual penalties & incentives
Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives
Reporting and Analytics: Direct the reporting team to deliver accurate and timely performance reports, providing actionable insights to senior leadership
Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals
Budget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets
Qualification
Required
Bachelor's degree in Business Administration, Human Resources, or a related field; Master's degree preferred
Minimum of 10 years of experience in workforce management, with at least 5 years in a senior or managerial role
Extensive experience offshoring experience
Proficiency with the IEX, NICE, and PowerBI
Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights
Excellent leadership and team management skills, with a proven ability to lead cross-functional teams
Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Green Belt Certification required; Black Belt Certification preferred
Preferred
MBA
Certification in workforce management or related areas
Black Belt Certification
Experience in the energy sector or similar industries
Knowledge of cost accounting principles
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
Company data provided by crunchbase