Customer Service Associate II jobs in United States
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Resideo · 2 days ago

Customer Service Associate II

positionLouisville, KY
timeFull-time
remoteHybrid
seniorityEntry Level
money$16.72/hr - $28.47/hr
date2+ years exp

Resideo Technologies is a global manufacturer and distributor of technology-driven solutions for homes and businesses. The Customer Service Associate II will serve as the primary contact for assigned accounts, ensuring customer needs are met through effective communication and support in order processing and issue resolution.

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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Customer invoicing and return order processing
Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met
Support order processing tasks accurately and efficiently
Support payment deductions from customers with appropriate back-up information to receive a repay for open invoices

Qualification

Customer support experienceSAP proficiencyOrder processingInterpersonal communicationTeamworkProblem-solvingAttention to detailAdaptability

Required

2+ years of professional experience in a customer-facing or customer support role
Proven interpersonal (verbal & written) communication skills in a professional setting

Preferred

Proficiency with SAP and/or other computer software programs
An ability to learn quickly
The ability to work with urgency while maintaining a high degree of accuracy
The ability to work independently as well as within a team-oriented environment
A commitment to discovering ways to improve service

Benefits

Medical, Dental, Vision, and 401k participation from Day 1
2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
Company paid holidays each year
Four weeks of parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays

Company

Resideo

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At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life.
dateFounded in 2018
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
https://www.resideo.com/

Funding

Current Stage
Public Company
Total Funding
$600M
Key Investors
CD&R LLP
2024-07-09Post Ipo Debt· $600M
2024-06-14Post Ipo Equity
2018-10-29IPO

Leadership Team

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Kevin Prush
Vice President, Finance & CFO, ADI Global Distribution
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Scott Harkins
Sr. Vice President Global Sales
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Recent News

Pulse 2.0
Resideo Sells Grid Services Demand Response Business to EnergyHub
2025-12-05
Morningstar.com
Resideo Redefines Smart Comfort with Launch of Honeywell Home X8S Smart Thermostat
2025-12-03
PR Newswire
Resideo Announces Sale of Grid Services Demand Response Business to EnergyHub
2025-12-02
Company data provided by crunchbase