Contact Center Project Manager jobs in United States
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KPG99 INC · 13 hours ago

Contact Center Project Manager

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

KPG99 INC is seeking an experienced Contact Center Project Manager to lead and deliver key initiatives within a customer experience organization. The role involves managing projects from start to finish, ensuring that teams, processes, and technology work together to deliver high-quality service.

ConsultingSalesStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Rama Kumari
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Responsibilities

Manage end-to-end projects related to contact center operations, technology enhancements, and process improvements
Define project scope, objectives, deliverables, timelines, resources, and budgets
Collaborate with internal teams, including operations, IT, training, quality assurance, workforce management, and analytics
Facilitate workshops, requirements gathering, user acceptance testing (UAT), and implementation planning
Identify risks and issues, develop mitigation strategies, and escalate when necessary
Lead change management and communication efforts to support smooth transitions for teams
Track and report project progress, metrics, and outcomes to leadership
Ensure compliance with quality, security, and service-level standards
Conduct post-project reviews and implement lessons learned for continuous improvement

Qualification

Contact center platformsProject management toolsProject management experienceProject management certificationsMulti-channel project managementStakeholder management skillsChange management experienceProcess improvement knowledgeCommunication skillsCollaboration skills

Required

Bachelor's degree in business, IT, engineering, or related field
Minimum 5 years of project management experience, preferably in contact center or customer experience environments
Experience managing multi-channel projects (voice, chat, email, social)
Familiarity with contact center platforms such as ACD, IVR, CRM, WEM, or CCaaS
Strong communication, collaboration, and stakeholder management skills
Proficiency in project management tools such as MS Project, Jira, Smartsheet, or Asana
Experience managing project budgets and forecasts

Preferred

Project management certifications such as PMP, PRINCE2, or Agile/Scrum
Experience with cloud-based contact center platforms (CCaaS)
Knowledge of process improvement methodologies such as Lean or Six Sigma
Experience leading change management for operational or technology transformations

Company

KPG99 INC

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Our business consulting services are led by significant domain depth built on a robust technology-driven services platform.
dateFounded in 2013
location
Hampton, New Jersey, USA
people-size51-200 employees
web-link
https://www.kpg99.com/

H1B Sponsorship

KPG99 INC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (1)
2021 (1)
2020 (5)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase